Implementation Manager (Chicago)

Implementation Manager

Location: On-Site Chicago ·Reports to: Director of Delivery · Department: Client Success

About eMed

eMed is a leading digital health company specializing in cardio metabolic health through managed GLP-1 programs. Focused on delivering for employers and benefits administrators seeking to control skyrocketing healthcare costs driven by obesity-related conditions.

Our integrated approach — combining telehealth, medication management, coaching, and outcomes tracking — makes eMed a differentiated and proven solution. Delivering structured programs that make GLP-1 therapy safe, sustainable, and cost-effective. eMed solution empowers both the employer and employee to take control of their healthcare costs and their health.

About the Role

As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed’s GLP-1 Population Health Program. From contract signature through go-live, you will lead all aspects of onboarding to ensure a seamless, efficient, and successful launch. This highly cross-functional role requires strong project management, client communication, and operational execution skills to ensure new clients are set up for long-term success with eMed.

Who You’ll Work With

• Reports to and collaborates closely with the Director of Delivery.
• Partners with Marketing, Product, Sales and Customer Experience teams.

What You’ll Do

Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.

Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.

Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.

Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.

Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.

Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.

• Develop and maintain detailed implementation project plans, timelines, and documentation.
• Identify and mitigate risks to ensure smooth and timely launches.

Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.

What You Have

Proven track record of managing complex, enterprise-level client implementations with multiple stakeholders.

Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.

Exceptional project management skills with the ability to manage multiple implementations concurrently.

• Excellent verbal and written communication skills with a client-first mindset.
• Highly organized, detail-oriented, and proactive problem solver.
• Comfortable working in a fast-paced, rapidly evolving environment.
• Experience with project management tools (Asana, Monday.com, or similar).

What We Are Looking For

Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).

3+ years of experience in client implementation, project management, or account management roles, preferably in digital health, healthcare services, benefits, or population health.

Why Join eMed

At eMed, we’re redefining how care is delivered — empowering clients and partners with technology, access, and data. You’ll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Daily Catered Breakfast and Lunch, & Snacks
• Wellness Resources