JobsImplementation ConsultantCincinnatiConnected Solutions Consultant
altafiber
Posted 5 days ago
Connected Solutions Consultant
altafiber · Florence, Kentucky, United States · also Cincinnati, Ohio, United States, Fairfield, Ohio, United States, West Chester Township, Ohio, United States
In short
The consultant is responsible for representing the brand in retail settings and through outbound calling to drive customer acquisition and upselling. They must assess customer needs to provide tailored smart home solutions while maintaining high service standards and managing store operations.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates should have an associate's degree or equivalent and 1 to 2 years of experience in telecommunications, retail sales, or customer service. Strong consultative selling, problem-solving, and communication skills are essential for success in this role.
About altafiber
Is your LinkedIn profile ready for roles like this?
A free review of your profile, scored against what Implementation roles ask for, and what to fix first.
Questions about this role
- Is this altafiber role remote?
- Tagged on site.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 0-2 years.
The posting, in full
This position is responsible for representing altafiber's brand equity in a retail setting, as well as through outbound calling, with a high level of quality service that exceeds our customer's expectations, excels in needs assessment, connected home solutions, consultative selling, and has a thorough understanding of the products and services offered in the store as well as the
▶ READ THE FULL POSTING▼ CLOSE THE FULL POSTING
Job Purpose
- This position is responsible for representing altafiber's brand equity in a
- retail setting, as well as through outbound calling, with a high level of
- quality service that exceeds our customer's expectations, excels in needs
- assessment, connected home solutions, consultative selling, and has a thorough
- understanding of the products and services offered in the store as well as the
- systems and processes that support them. The Connected Solutions Consultant is
- the personal representative of altafiber to every customer who comes into the
- store as well as over the phone through outbound calling. This position carries
- the responsibility of presenting a positive, friendly, professional and
- knowledgeable image to the altafiber customer.
Essential Functions
- Provide high quality service to all altafiber customers and potential
customers that enter or call the store
- Utilize outbound dialing with a focus on customer acquisition and up sell
while utilizing connected home products and services.
- Initiate and obtain sales through lead lists while meeting productivity
metrics
- Effectively multi-task between account management, providing feedback to
customers responses, offering solutions, discussing product options, and
generating service through multiple ordering systems
- Assess the customer's needs and provide optimal communication & smart home
- solutions as well as applications from our product and service line that
- meets their needs within identified constraints such as budget and
availability
- Provide helpful, professional, and courteous assistance on altafiber related
services that fall beyond the scope of the services offered at the store
- Take ownership of thoroughly understanding the features and benefits of all
services and products offered, including bundles and new products and
services offered
- Take ownership in knowing connected home devices and solutions offered in
- Take ownership for knowing about and understanding our promotional offers
- Take ownership for understanding the systems that support our products and
services
- Thoroughly understand all aspects of the store POS system, including sales
- order entry, returns, exchanges, cash management reports, inventory
- management, in store technology, in store devices, accessory setup and
- reports and other applications as they may be developed
- Demonstrate an outstanding understanding and application of all store
operating procedures
- Demonstrate superior team skills that lead and support other team members in
our mission to serve the customer and operate a highly professional store
operation
- Attain sales and service goals as defined by store manager and customer
feedback
- Provide consistent documented customer sales and follow up
- Successfully demonstrate a superior application of all training provided
Education
- Two years of College/Technical School resulting in an Associate's Degree or
equivalent
- Relevant education and training courses desired
Experience
- 1 to 2 years of relevant telecommunications, retail sales, and customer
service experience desired
- Special Knowledge, Skills, and Abilities
- Superior listening skills. Intelligent, able to absorb and demonstrate a
thorough understanding of a broad range of products, services, procedures,
and systems
- Superior consultative selling skills, needs assessment skills,
problem-solving skills, and integrative thinking. Smart home knowledge or
products & solutions
- Other:
- Requirement to spend time in both the retail store location, as well as
Downtown Cincinnati in the altafiber Corporate office.
Qualifications
- Education
- Two years of College/Technical School resulting in an Associate's Degree or
equivalent
- Relevant education and training courses desired
Special Knowledge/Skills
- Superior listening skills
- Intelligent, able to absorb and demonstrate a thorough understanding of a
broad range of products, services, procedures and systems
- Superior consultative selling skills, needs assessment skills, problem
solving skills and integrative thinking
- Smart home knowledge or products & solutions