Senior Product Designer

• The Enterprise Design & Research team is a global team of highly talented
• multi-disciplinary designers and researchers. We are highly embedded within the
• digital product management organization and lead design efforts from concept
• through to production for the largest servicing channels for American Express,
• across web, mobile and push.

Role Description

• This Senior Product Designer will define the visual quality and user experience
• of travel related journeys across native mobile and web platforms. This role is
• intended for a designer with exceptional visual craft—someone with a refined eye
• for typography, layout, motion, interaction, and detail who consistently
• delivers elegant, premium digital experiences. Beyond creating intuitive user
• journeys, this designer will establish a high bar for visual excellence,
• bringing a strong point of view that elevates both individual products and the
• broader design organization. Working closely with Product, Engineering,
• Research, and Content Design, this role independently leads complex initiatives
• from discovery through delivery, translating customer needs and business
• objectives into polished, production-ready experiences. The ideal candidate has
• a proven track record of shipping successful digital products, thrives in
• cross-functional product teams, and confidently communicates design decisions to
• stakeholders at every level. As a senior individual contributor, this designer
• leads through craft, execution, and influence, mentoring peers while championing
• outstanding visual design across travel journeys.

RESPONSIBILITIES

• Key Responsibilities
• Identifies the right artifacts to create based on project needs and timeline

• and delivers high-quality wireframes, prototypes, and production-ready
• designs that result in exceptional digital experiences. Sets the vision for
• the user experience and independently drives complex initiatives from concept
• through launch.

• Develops a deep understanding of customers through user-centered

• methodologies, research, analytics, external analysis, and data to create
• intuitive, visually compelling experiences that balance customer needs,
• business goals, and technical constraints.

• Presents design decisions, design strategy, and product vision to peers,

• cross-functional partners, multidisciplinary stakeholders, and senior
• leadership, communicating with clarity and confidence to build alignment and
• drive decisions.

• Actively improves design processes and workflows for the broader design

• organization. Contributes to and evolves design systems, UX patterns, and
• visual standards while consistently raising the bar for design quality and
• craft.

• Collaborates closely with Product Managers, Engineers, Design Leads,

• Researchers, Content Designers, and other cross-functional partners to define
• product requirements, influence product strategy, and deliver high-quality
• customer experiences.

• Actively engages with other designers to exchange ideas, share skills,

• provide thoughtful critique, and mentor teammates, fostering a culture of
• collaboration and continuous improvement.

• Mentors associate designers and peers and may have a direct report, helping

• elevate the quality of design through coaching, feedback, and leadership by
• example.

• Efficiently leverages modern design tools to deliver high-quality artifacts,

• communicate ideas, facilitate collaboration with cross-functional partners,
• and build efficiencies into broader design team workflows.

QUALIFICATIONS

• Qualifications
• 5+ years of experience designing and shipping customer-facing digital

• products across both native mobile (iOS and Android) and responsive web
• platforms, with a portfolio demonstrating successfully launched experiences
• and a proven track record of delivering measurable customer and business
• impact.

• Demonstrated success independently leading complex product initiatives from

discovery through launch.

• A portfolio that demonstrates exceptional visual design craft across

• customer-facing digital products, showcasing excellence in typography,
• hierarchy, layout, color, motion, interaction design, and meticulous
• attention to detail.

• Proven ability to create premium digital experiences that balance aesthetic

• excellence with usability, accessibility, customer needs, and business
• outcomes.

• Experience designing consumer-facing products, preferably within travel,

• lifestyle, hospitality, e-commerce, or other experience-driven digital
• products.

• Expert knowledge of Figma, including advanced prototyping, component

libraries, design systems, and modern collaborative workflows.

• Demonstrates a deep understanding of user-centered design methodologies,

research, accessibility, and iterative product development.

• Strong product thinking with the ability to translate customer insights,

• business goals, and technical constraints into thoughtful end-to-end
• experiences.

• Excellent communication, storytelling, and presentation skills with the

• ability to influence product teams, multidisciplinary stakeholders, and
• senior leadership.

• Demonstrated ability to independently own multiple complex initiatives while

• mentoring other designers and elevating the quality of design through
• feedback, critique, and collaboration.

Skills

• Accessibility Design
• Customer Journey Mapping
• Design Thinking
• Product Strategy
• Prototyping
• Requirements Gathering
• Wireframing

At American Express, our culture is built on a 175-year history of

innovation, shared values

• [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
• Behaviors, and an unwavering commitment to back our customers, communities, and
• colleagues. From delivering differentiated products to providing world-class
• customer service, we operate with a strong risk mindset, ensuring we continue to
• uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive
• support for your holistic well-being and many opportunities to learn new skills,
• develop as a leader, and grow your career. Here, your voice and ideas matter,
• your work makes an impact, and together, you will help us define the future of
• American Express.

• We back you with benefits that support your holistic well-being so you can be
• and deliver your best. This means caring for you and your loved ones' physical,
• financial, and mental health, as well as providing the flexibility you need to

thrive personally and professionally

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability

benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending

on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered

for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and

doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague Benefits Site
• [https://www.americanexpress.com/en-us/colleagues/benefits].

• American Express is an equal opportunity employer and makes employment decisions
• without regard to race, color, religion, sex, sexual orientation, gender
• identity, national origin, veteran status, disability status, age, or any other
• status protected by law. American Express will consider for employment all
• qualified applicants, including those with arrest or conviction records, in
• accordance with the requirements of applicable state and local laws, including
• the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
• Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
• Ordinance. For positions covered by federal and/or state banking regulations,
• American Express will comply with such regulations as it relates to the
• consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and
• personally. That's why we have Amex Flex, our enterprise working model that
• provides greater flexibility to colleagues while ensuring we preserve the
• important aspects of our unique in-person culture. Depending on role and
• business needs, colleagues will either work onsite, in a hybrid model
• (combination of in-office and virtual days) or fully virtually.

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• The below represents the expected salary range for this job requisition.
• Ultimately, in determining your pay, we’ll consider your location, experience,
• and other job-related factors.