Technical Product Designer

• Hilton Grand Vacations is seeking a Senior Product Designer to help shape the
• future of our digital experiences across ownership, booking, vacation planning,
• servicing, member engagement, and emerging AI-powered products.

• This role combines strategic thinking, user-centered design, and execution
• excellence. The ideal candidate can identify customer problems, uncover insights
• through research and analytics, create compelling experience concepts, and
• deliver high-quality designs that are both desirable for customers and practical
• for implementation.

• Senior Product Designers work across the entire product lifecycle, from
• opportunity discovery through post-launch optimization. They help product teams
• understand customer behavior, define experience strategies, create scalable
• design solutions, and measure outcomes after release.

• The successful candidate is comfortable working in ambiguity, facilitating
• cross-functional discussions, communicating design rationale to stakeholders,
• and connecting design decisions to measurable customer and business outcomes.

• This role is expected to influence product strategy, mentor less experienced
• designers, elevate design quality across teams, and contribute to a culture of
• customer obsession, experimentation, and continuous improvement.

Here’s why you will love it here

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental

well-being.

• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

RESPONSIBILITIES

• CUSTOMER DISCOVERY & RESEARCH
• Lead user research activities to understand customer needs, pain points,

behaviors, and motivations.

• Translate research findings into actionable design opportunities.
• Synthesize quantitative and qualitative insights to identify opportunities

for product improvement.

• Create personas, journey maps, service blueprints, and experience models when

appropriate.

PRODUCT & EXPERIENCE DESIGN

• Design end-to-end experiences across web, mobile, and internal platforms.
• Create user flows, wireframes, prototypes, and high-fidelity designs.
• Solve complex interaction and information architecture challenges.
• Balance customer needs, business goals, technical constraints, and

operational realities.

• Define experience strategies that improve usability, adoption, and customer

satisfaction.

COLLABORATION & PRODUCT LEADERSHIP

• Partner closely with Product Managers and Engineers throughout the product

lifecycle.

• Facilitate workshops and design-thinking sessions with stakeholders.
• Communicate design concepts, tradeoffs, and recommendations effectively.
• Influence product strategy through customer insights and experience

expertise.

• Participate in product planning and roadmap discussions.

DESIGN SYSTEM & QUALITY

• Contribute to the evolution and governance of HGV's design system.
• Promote design consistency, accessibility, and usability standards.
• Review designs for quality and alignment with established patterns.
• Conduct design critiques and provide constructive feedback to peers.

OUTCOME MEASUREMENT

• Define experience success criteria and design hypotheses.
• Partner with analytics teams to establish meaningful customer and business

metrics.

• Measure design effectiveness through experimentation, usability testing, and

post-launch analysis.

• Use data to drive continuous improvement and optimization.

MENTORSHIP & LEADERSHIP

• Mentor Associate and Product Designers.
• Share best practices, frameworks, and design methodologies.
• Help establish and evolve design processes and operating standards.
• Serve as a trusted advisor within cross-functional teams.

QUALIFICATIONS

• REQUIRED
• Bachelor's degree in Design, Human-Computer Interaction, Psychology, Human

Factors, Computer Science, or related discipline.

• 5-8 years of experience designing digital products and user experiences.
• Strong portfolio demonstrating end-to-end product design ownership.
• Expertise in Figma and modern prototyping tools.
• Experience conducting and synthesizing user research.
• Deep understanding of UX principles, interaction design, visual design,

accessibility, and information architecture.

• Experience partnering with Product Management and Engineering teams.
• Excellent communication, storytelling, and stakeholder management skills.
• Ability to independently lead complex design initiatives with limited

supervision.

• Strong analytical and problem-solving capabilities.

PREFERRED

• Experience within travel, hospitality, loyalty, membership, e-commerce,

fintech, or consumer platforms.

• Experience designing AI-powered, conversational, recommendation, or

personalization experiences.

• Familiarity with experimentation frameworks, analytics tools, and customer

journey measurement.

• Experience contributing to or governing enterprise design systems.
• Experience facilitating workshops and strategic product discovery activities.
• Knowledge of accessibility standards and inclusive design practices.
• Experience mentoring junior designers and contributing to design culture

development.

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WHAT SUCCESS LOOKS LIKE

• Within the first year, a successful Senior Product Designer will:
• Deliver measurable improvements to customer and business outcomes.
• Independently lead multiple strategic initiatives.
• Establish trusted partnerships across Product and Engineering.
• Increase adoption of design standards and reusable patterns.
• Help teams make better product decisions through customer insight and

evidence.

• Elevate the overall quality, consistency, and effectiveness of HGV's digital

experiences.

• Demonstrate clear connections between design decisions and customer value,

engagement, conversion, or operational efficiency.

• HGV was awarded four out of five stars for fostering a culture of work-life
• balance and family-friendly benefits, and is one of Newsweek's "America's
• Greatest Workplaces for Parents & Families." Over the past 30 years, the highest
• honor we’ve received is the continued loyalty of our Owners, Members and Guests.
• We’ve also earned accolades for the remarkable work of our dedicated Team
• Members throughout our resorts, call centers and corporate offices.

• We offer an excellent benefit package to our full-time Team Members that include
• Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO)
• program and extraordinary travel benefits!

• We are an equal opportunity employer and value diversity at our company. We do
• not discriminate on the basis of race, religion, color, national origin, gender,
• sexual orientation, age, marital status, veteran status, or disability status.

• We will ensure that individuals with disabilities are provided reasonable
• accommodation to participate in the job application or interview process, to
• perform crucial job functions, and to receive other benefits and privileges of
• employment. Please contact us to request accommodation.