Principal Product Designer, AI/ML Services

• AWS AI Services is seeking a Principal UX Designer to lead some of the most
• strategic and complex design initiatives across our AI/ML portfolio, including
• Amazon Bedrock and Amazon Bedrock AgentCore.

• This is an individual contributor role for a designer who operates beyond the
• boundaries of a single product or feature area. You will tackle large-scale,
• highly ambiguous customer problems that span services, workflows, and
• organizations, establish experience vision and strategy where the path forward
• is not yet defined, and influence product direction across AWS AI Services.

• This is a particularly exciting moment to work in this space. Generative AI and
• agents are changing not only what developers can build, but how software itself
• is built, evaluated, deployed, and operated. Many of the interaction models for
• these technologies are still emerging. You will have the opportunity to work on
• capabilities at the frontier of AI development and help define patterns that do
• not yet have established answers.

• You will work at the intersection of AI platform strategy, developer experience,
• and emerging interaction models, translating sophisticated technical
• capabilities into experiences that help builders move from experimentation to
• production. You’ll partner with senior leaders across Product, Engineering,
• Applied Science, Research, and UX to identify systemic customer problems, create
• alignment around a future-state vision, and turn that vision into shipped
• experiences.

• This is hands-on design role. You’ll move fluidly between strategy and
• execution, framing problems, conducting and using customer research, mapping
• complex systems and workflows, prototyping new interaction models, defining
• end-to-end experiences, and working directly with engineering teams to ship
• them.

Key job responsibilities

• Lead strategic, portfolio-level design initiatives. Take on some of the most
• consequential and ambiguous customer problems across Bedrock, AgentCore, and the
• broader AWS AI/ML portfolio. Many of these challenges will cross product and
• organizational boundaries, requiring you to see the larger system, define a
• clear experience vision, and bring multiple teams together around a path
• forward.

• Define the future of AI developer experiences. Help shape how builders create,
• evaluate, deploy, govern, and operate generative AI applications and agents on
• AWS. In a space where many interaction patterns are still being invented, you’ll
• have the opportunity to establish new models for how developers work with AI and
• influence experiences that span the console, APIs, SDKs, and CLI.

• Shape the technology, not just the interface. Great developer experiences often
• begin well below the UI. You’ll go deep into the architecture, APIs, data
• models, and developer workflows behind the products you design, working directly
• with senior engineers and technical leaders to make them more intuitive. That
• may mean influencing the structure of an API, challenging an abstraction that
• exposes too much underlying complexity, or rethinking terminology and defaults
• before they become difficult to change. You should be comfortable engaging
• Engineering at this level and advocating for a different technical solution when
• a technically valid one creates a poor customer experience.

• Bring clarity to ambiguous problems. You’ll often begin with an emerging
• technology, an unmet customer need, or a broad strategic opportunity rather than
• a defined set of requirements. Use customer insight, systems thinking,
• prototyping, and strong product judgment to make the problem concrete, explore
• what is possible, and help teams converge on the right direction.

• Set the quality bar through hands-on craft. This is a Principal role where you
• will continue to design and ship. Take on complex experiences yourself, explore
• alternatives and tradeoffs, prototype rapidly, validate ideas with customers,
• and carry the work from early concept through detailed execution. Move quickly
• while maintaining a high bar for interaction design, visual craft, and the
• details that make technical products easier to understand and use.

• Create coherence across the portfolio. Look beyond individual products to
• identify where customers encounter fragmentation across AWS AI Services.
• Establish shared interaction models, frameworks, and patterns that solve those
• problems systematically and help Bedrock, AgentCore, and adjacent services feel
• like a connected builder experience.

• Influence across organizational boundaries. Many of the problems you’ll own
• cannot be solved by one team. Build trusted relationships with senior leaders
• across Product, Engineering, Science, and UX, bring customer evidence and design
• thinking into strategic decisions, and create alignment when teams have
• different technical constraints, priorities, or points of view.

• Raise the design bar beyond your own work. Your impact as a Principal designer
• should extend beyond the experiences you personally ship. Provide thoughtful
• critique and direction, develop approaches that other teams can reuse, mentor
• designers tackling complex technical problems, and help elevate the quality of
• design across the broader organization. Basic Qualifications: - 8+ years of

design experience

• Have an available online portfolio
• Experience with best practices for User Interface Design, Information

Architecture, and Interaction Design

• Experience in life cycle design projects from design strategy through

execution

• Experience in a fast-paced, high-tech company, or experience completing

complex tasks quickly with little to no guidance and react with appropriate

urgency to situations that require a quick turnaround

• Experience collaborating with cross-functional teams including Marketing,

Product Management, Customer Service, Operations, Legal, Finance, and Senior

Leadership

• Experience providing training and mentorship
• 3+ years designing and shipping developer-facing AI/ML products. You

• understand the end-to-end agent development lifecycle, including model hosting,
• deployment, observability, evaluation. You design across APIs, SDKs, CLIs, and
• console experiences, with the technical depth to understand developer workflows
• and influence the underlying interfaces and abstractions.

• Ability to design in code-based prototypes and work comfortably with code

Preferred Qualifications: - Experience providing and effectively communicating

strategic and tactical recommendations based on data

• Experience designing and prototyping with tools such as Sketch, Photoshop,

Illustrator, Axure, Keynote, and InVision

• Experience designing products for AWS or another major cloud platform, with an

understanding of the needs of enterprise cloud customers.

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, WA, Seattle - 164,000.00 - 221,800.00 USD annually