UX Designer

Role Overview

We are seeking a UX Designer to transform business requirements into tangible designs, wireframes, and user experiences that clients can validate and delivery teams can build from. At Teifi, the UX Designer operates as a shared resource across multiple delivery pods, working closely with Business Analysts, Solutions Analysts, and developers to ensure every client-facing experience is intuitive, on-brand, and accessible. This role owns the design lifecycle from initial wireframes through to high-fidelity mockups and client sign-off.

Key Responsibilities

Discovery & User Flows

Participate in discovery sessions to understand the client's business context, user needs, and design constraints

Conduct usability audits of existing client experiences to identify UX issues and opportunities before redesigning

Map end-to-end user journeys,flows and key interactions the interface must support, working from requirements gathered by the BA and Solutions Analyst

Develop sitemaps and information architecture to ensure logical navigation and content structure

Produce low-fidelity wireframes of key screens and workflows for early client review before higher-fidelity design or build begins

Design & Mockups

Create polished, high-fidelity mockups representing the final look and feel of the solution for client sign-off and developer handoff

Iterate on designs based on usability testing and stakeholder feedback throughout the engagement

Ensure designs are responsive across devices and screen sizes

Clearly annotate UX flows and journeys in designs so developers understand interaction patterns, spacing, and component behaviour

Remain available during the build phase to answer developer questions, review implementation against designs, and adjust designs when technical constraints require it

Design System & Consistency

Build and maintain a reusable design system and component library that keeps the UI consistent across the engagement

Ensure all design work aligns to the client's brand standards and Teifi's design principles

Client Design Review & Sign-Off

Run design reviews with the client, presenting design decisions clearly and incorporating feedback iteratively

Support usability testing with end users where applicable, incorporating findings into design iterations

Secure formal client sign-off on designs before build begins to prevent mid-sprint design changes

Accessibility

• Ensure all designs meet accessibility standards so the solution is usable by all end users
• Apply WCAG guidelines throughout the design process, not as an afterthought

Qualifications

• 4+ years of professional experience designing interfaces across web and mobile
• Proven ability to lead design on multiple projects simultaneously
• Strong portfolio showcasing UX and UI design work across complex digital products
• Deep understanding of UX principles, interaction design, and visual design fundamentals
• Experience producing wireframes, user flows, high-fidelity mockups, and design systems
• Familiarity with accessibility standards and best practices including WCAG
• Experience with agile delivery environments and sprint-based workflows

Proven ability to present and defend design decisions to clients and non-design stakeholders

Experience designing for Shopify or ecommerce problem spaces is a strong asset

Previous agency experience is a strong asset

Familiarity with front-end development and CMS constraints is an asset

Fluency in Figma is required

Benefits & Perks

Ongoing professional development through training programs, certifications, and peer mentorship

Hybrid work model depending on role, with a Granville Island office and free on-site parking

Flexibility in work hours designed to accommodate appointments and personal responsibilities

Comprehensive health and dental coverage in Canada, plus a health spending account

Paid office closure between Christmas and New Year’s

• Regular team culture events, stocked office snacks, and a dog friendly workplace
• Performance based bonus opportunities for full-time employees

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.