Senior ServiceNow CMDB Data Integrity and Security Product Manager

Job Summary

• Defines the product vision, and roadmap, ensuring alignment with customer needs,
• business goals, and market trends; Leads the end-to-end lifecycle of a complex,
• high-impact product. Drives business outcomes and continuous improvement
• leveraging financial insights, team metrics, KPIs and inspiring teams to achieve
• excellence. Accountable for maximizing product value. Act as the voice of the
• customer in planning sessions and related events.

Key Responsibilities

• Define and evolve the product vision and roadmap; lead the teams in delivering
• solutions oriented around business impact ensuring it supports business goals
• and representing the voice of the customer. Conducts market research, user
• interviews, and data analysis to inform product decisions, define personas and
• their pain points ensuring these insights inform product requirements and
• solution development. Technical understanding of the scope of enabler work;
• Collaborates with Enterprise and Solution Architect/Engineering to assist
• decisions and sequencing of technology enablers. Shape product backlog with
• clearly defined and prioritized user stories, defects, enablers and acceptance
• criteria, ensuring ongoing alignment with evolving business priorities and
• stakeholder expectations. Accepts user stories as done, including validation of
• the stories meeting acceptance criteria; has appropriate acceptance tests, and
• complies with the Definition of Done (DoD). Drive user acceptance testing and
• ensure features meet business and quality standards before release. Partner with
• the Scrum Master/s and Agile Coach/s to drive continuous improvement. In
• partnership with InfoSec / legal teams, ensure that systems meet company
• standards for security, compliance and data privacy. Participate in release
• planning, sprint planning and demos with stakeholders; Actively participate in
• PI Planning, System Demos, and Inspect & Adapt events as the voice of the
• customer. Define and track key team performance metrics, KPIs and objectives and
• key results (OKRs) to ensure alignment with strategic goals. Work closely with
• business owners and other stakeholders to define product goals, success metrics,
• roadmap and establish the products’ business value, support messaging,
• communication and customer outreach as necessary. Financially responsible for
• the product – ensures the product investments are successful throughout product
• lifecycle. Responsible for people management including work plan development,
• performance management, and people development. Responsible for team building
• and development including organization structure, recruiting, team management.

RESPONSIBILITIES

• Competencies: User centricity - Relentless dedication to understanding and
• prioritizing user needs, using insights from diverse research methods to shape
• product strategies that deliver tangible business value, ensuring a deep
• alignment with user goals and challenges. Business process fit - Develop, drive
• and champion innovative ideas and strive to achieve business fit, optimizing
• user journeys, and leveraging continuous research and data on business trends to
• adapt and thrive in dynamic environments. Product/Service launch - Lead a launch
• plan; collaborate with other teams (e.g., business partners, legal/compliance)
• for effective product growth and adoption, tracking user feedback and aligning
• stakeholders on a launch strategy. Product/Service vision & roadmap - Develop a
• product vision based on business and customer needs, succinctly confirming the
• product’s strategy and create a roadmap to illustrate the tactical execution of
• the Product Vision Finance- and data-driven decision making - Define success
• metrics, instrument products to capture and measure outcomes (incl. financial
• transparency) that align to product strategy and business goals. Writes metrics
• instrumentation for engineering implementation. Consistently uses data to guide
• product decision-making. Product/Service requirements and wireframing -
• Incrementally evolve a product through iterative agile processes to achieve fit
• for user needs. Create a Product Requirements Document of the product to capture
• requirements, work with UI/UX to define wireframes Technical execution -
• Collaborate with technology experts and team members to deliver valuable and
• feasible solutions, through coordinated release cadences. Write user stories,
• lead sprint planning and prioritization, backlog refinement, standup, etc.,
• answer product questions, and make tradeoff decisions. May weigh in on
• architecture or design tradeoff decisions. Business Risk Management - Manage
• risk, engage others (e.g., security, regulatory, privacy, legal) to align on
• outcomes / business needs Driving Effective Outcomes - Takes ownership and
• initiates action to deliver high-impact results. Plans effectively, navigates
• ambiguity, adapts to change, and drives progress through thoughtful
• decision-making and execution. Diagnoses, prioritizes and resolves issues with
• urgency to drive momentum and progress on objectives. Demonstrates
• accountability and follow through to ensure results. Engaging with Impact -
• Communicates with clarity and purpose. Builds strong relationships and trust
• that accelerates alignment with others to influence action, foster
• collaboration, and accelerate outcomes. Values Differences - Recognizing the
• value that different perspectives and cultures bring to an organization.
• Ensuring Customer Success - Embraces a customer-first mindset and takes actions
• within their role to drive customer outcomes. Acts with urgency, empathy, and
• accountability to understand customer goals, challenges, and context.
• Proactively advocates for customer needs, aligns actions and solutions to enable
• customer priorities, and delivers support that creates meaningful value,
• satisfaction, and trust. Manages People & Teams - Builds and supports healthy,
• capable teams, diverse teams. Develops talent, manages conflict effectively, and
• fosters an inclusive environment where people can do their best work and deliver
• top performance. Directs Work - Sets clear expectations, prioritizes
• effectively, and empowers team members to perform through defined work plans
• with clear standards, goals, and accountability. Creates conditions for success
• through effective processes, resourcing, and monitoring practices. Education,
• Licenses, Certifications: College, university, or equivalent degree in Computer
• Science, Information Technology, Business, or related subject, or relevant
• equivalent experience required. Product Manager/Agile Product Manager
• certification preferred. This position may require licensing for compliance with
• export controls or sanctions regulations. Experience: 4–6 years of experience in
• product management or a related role. Significant experience in managing a
• product backlog/release plan, tracking team level metrics, attend product team
• ceremonies preferred. Experience in managing systems and tools to enable user
• interactions and collaboration. Demonstrated success in leading cross-functional
• self-organized teams. Experience in leading a product development lifecycle
• using design thinking techniques preferred.

QUALIFICATIONS

• Competencies: User centricity - Relentless dedication to understanding and
• prioritizing user needs, using insights from diverse research methods to shape
• product strategies that deliver tangible business value, ensuring a deep
• alignment with user goals and challenges. Business process fit - Develop, drive
• and champion innovative ideas and strive to achieve business fit, optimizing
• user journeys, and leveraging continuous research and data on business trends to
• adapt and thrive in dynamic environments. Product/Service launch - Lead a launch
• plan; collaborate with other teams (e.g., business partners, legal/compliance)
• for effective product growth and adoption, tracking user feedback and aligning
• stakeholders on a launch strategy. Product/Service vision & roadmap - Develop a
• product vision based on business and customer needs, succinctly confirming the
• product’s strategy and create a roadmap to illustrate the tactical execution of
• the Product Vision Finance- and data-driven decision making - Define success
• metrics, instrument products to capture and measure outcomes (incl. financial
• transparency) that align to product strategy and business goals. Writes metrics
• instrumentation for engineering implementation. Consistently uses data to guide
• product decision-making. Product/Service requirements and wireframing -
• Incrementally evolve a product through iterative agile processes to achieve fit
• for user needs. Create a Product Requirements Document of the product to capture
• requirements, work with UI/UX to define wireframes Technical execution -
• Collaborate with technology experts and team members to deliver valuable and
• feasible solutions, through coordinated release cadences. Write user stories,
• lead sprint planning and prioritization, backlog refinement, standup, etc.,
• answer product questions, and make tradeoff decisions. May weigh in on
• architecture or design tradeoff decisions. Business Risk Management - Manage
• risk, engage others (e.g., security, regulatory, privacy, legal) to align on
• outcomes / business needs Driving Effective Outcomes - Takes ownership and
• initiates action to deliver high-impact results. Plans effectively, navigates
• ambiguity, adapts to change, and drives progress through thoughtful
• decision-making and execution. Diagnoses, prioritizes and resolves issues with
• urgency to drive momentum and progress on objectives. Demonstrates
• accountability and follow through to ensure results. Engaging with Impact -
• Communicates with clarity and purpose. Builds strong relationships and trust
• that accelerates alignment with others to influence action, foster
• collaboration, and accelerate outcomes. Values Differences - Recognizing the
• value that different perspectives and cultures bring to an organization.
• Ensuring Customer Success - Embraces a customer-first mindset and takes actions
• within their role to drive customer outcomes. Acts with urgency, empathy, and
• accountability to understand customer goals, challenges, and context.
• Proactively advocates for customer needs, aligns actions and solutions to enable
• customer priorities, and delivers support that creates meaningful value,
• satisfaction, and trust. Manages People & Teams - Builds and supports healthy,
• capable teams, diverse teams. Develops talent, manages conflict effectively, and
• fosters an inclusive environment where people can do their best work and deliver
• top performance. Directs Work - Sets clear expectations, prioritizes
• effectively, and empowers team members to perform through defined work plans
• with clear standards, goals, and accountability. Creates conditions for success
• through effective processes, resourcing, and monitoring practices. Education,
• Licenses, Certifications: College, university, or equivalent degree in Computer
• Science, Information Technology, Business, or related subject, or relevant
• equivalent experience required. Product Manager/Agile Product Manager
• certification preferred. This position may require licensing for compliance with
• export controls or sanctions regulations. Experience: 4–6 years of experience in
• product management or a related role. Significant experience in managing a
• product backlog/release plan, tracking team level metrics, attend product team
• ceremonies preferred. Experience in managing systems and tools to enable user
• interactions and collaboration. Demonstrated success in leading cross-functional
• self-organized teams. Experience in leading a product development lifecycle
• using design thinking techniques preferred.
• Cummins is an equal opportunity employer. Our policy is to provide equal
• employment opportunities to all qualified persons without regard to race, sex,
• color, disability, national origin, age, religion, union affiliation, sexual
• orientation, veteran status, citizenship, gender identity, or other status
• protected by law.