Product Manager, Benefits Strategy - Core Care Delivery

Company Description

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Care.com’s CareBenefits is dedicated to transforming the way companies support their employees’ caregiving needs. Our mission is to provide businesses with innovative solutions that help employees manage family care responsibilities, boosting workplace satisfaction and productivity. As a team of dedicated professionals, we understand the complexities of caregiving responsibilities and offer holistic services to support the diverse needs of today's workforce. Our approach combines advanced data analytics, cutting-edge technology, and deep industry expertise to deliver comprehensive care solutions that integrate seamlessly with existing employee benefits.

At CareBenefits, we value innovation, collaboration, and a commitment to enhancing employee well-being. If you’re passionate about driving meaningful change and improving work environments through strategic care solutions, CareBenefits is the place where your talents can make a significant impact. We are looking for a Product Manager to join our team and help us shape the future of employee care benefits

Job Description

The Product Manager, Benefits Strategy — Core Care Delivery owns plan design, ROI cases, and roadmap priorities for Care.com's operationally complex, highest-revenue benefit lines: Backup Care, Care Specialists, Care Membership, and Care Center Solutions. These four lines drive roughly 93% of Enterprise benefits revenue and run on a national delivery network of care providers — this is a defend-and-scale mandate, not a build-from-zero one.

Reporting to the Sr. Director/Director, Enterprise Product Design & Development, this role is one of two Product Manager peers in the newly staffed benefits-product pod. Where the Emerging Benefits Product Manager owns the whitespace growth agenda, this role protects and scales the core that the segment's largest, most strategic accounts depend on — partnering closely with Enterprise Operations on the delivery, supply, and service-level realities that plan design must account for.

What You'll Do

Define plan-design strategy for Backup Care, Care Specialists, Care Membership, and Care Center Solutions — deciding what to build, enhance, or sunset within the portfolio strategy set by the Sr. Director/Director

Determine how to bundle and package these offerings for large, sophisticated enterprise buyers and strategic accounts

Translate strategy into technical build requirements and roadmap priorities, partnering with the Technical PM & Engineering pod on feasibility and sequencing

Partner closely with Enterprise Operations on the national care-provider delivery network — supply, staffing, and service-level agreements needed to protect and scale the core

Monitor competitive offerings and named feature gaps affecting Backup Care and related core lines, given the concentrated revenue and renewal risk they carry

Develop and maintain benefit design logic — eligibility rules, utilization assumptions, plan tiers — for the core lines

Build ROI and business cases for core-line enhancements, weighing investment against retention and renewal risk

Manage core-line roadmap execution from concept through launch and iteration, coordinating design, engineering, data, and Operations partners

Partner with UX/UI & Design to ensure care-provider- and member-facing experience quality meets Care.com's standards

Partner with Client Success & Revenue Enablement and Sales to protect renewals and defend competitive position, especially for strategic and top-tier accounts

Gather client and market feedback on named feature gaps and competitive losses, prioritizing the roadmap accordingly

Define and track retention, utilization, and delivery-quality metrics for the core lines; report on performance against renewal and retention targets, flagging risk early

Qualifications

3–5 years of product management experience, ideally managing an established, revenue-critical product line

Experience with operationally complex products involving service delivery, supply, staffing, or provider/vendor networks

Experience designing or supporting employee benefit offerings, including how employers evaluate cost, utilization, and ROI

Comfortable managing renewal-risk and retention-sensitive stakeholder relationships, including large or strategic accounts

Structured, analytical approach to business cases — comfortable building ROI models for defend-and-scale investment decisions

Ability to operate independently as an individual contributor managing a small, high-stakes portfolio

Preferred: experience at a benefits, insurtech, or healthtech company with a national or multi-market delivery/supply network; familiarity with strategic/enterprise account dynamics and renewal cycles; exposure to a private-equity-backed or high-growth environment

Additional Information

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care.

• Salary Range: $155,000 - $170,000
• Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday

The salary range above represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on work location, experience, and performance. Other rewards may include annual bonuses and short- and long-term incentives, plus health, life, and disability insurance, a 401K match, paid holidays, and PTO

#LI-Hybrid

Compensation: USD 155000 - USD 170000 - yearly