Sr. Product Manager Global DSP SLS, SLS Performance

• At Amazon, we're working to be the most customer-centric company on earth --
• including how we fulfill and deliver customer orders. The goal of Amazon’s
• Service Partner (DSP) Management Team is to exceed the expectations of our
• customers by ensuring that their orders, no matter how large or small, are
• delivered as quickly, accurately, and cost effectively as possible. To meet this
• goal, Amazon is continually striving to innovate and provide best in class
• experience through the introduction of pioneering new products and services in
• the last mile space. Come join the team and help us make history!

• We are looking for a dynamic and organized self-starter to join as a Sr. Product
• Manager for the Last Mile team to manage Service Level Standards (SLS)
• Performance. This person will own delivery performance products and mechanisms
• that delivery service partners (DSPs) use to manage their operations. This
• person will obsess about accountability mechanisms and data accuracy. They will
• build a roadmap to for the programs or metrics they manage, create closed loop
• mechanisms, and reduce defects. They will influence product and engineering
• roadmaps, ground-truth metrics from the data source to the field, and reduce bad
• actor behavior. This role will develop a strategy to data quality and expand our
• measurable and accountability signals. They will investigate customer anecdotes,
• keeping a shape eye where experience does not match the data. We are seeking

bar-raising candidates who are able to

• Understand the complexity of our metrics, deep dive data, and work with

engineering and product teams to troubleshoot and resolve issues

• Map signals to ground-truth of the behaviors that drivers engage in while on

route.

• Overcome obstacles and work across teams to deliver high quality deliverables

• on-time. Balance when to dive deep and when to move forward with limited
• information.

• Understand complex use-cases, connect the dots between various processes and

systems, and invent to create solutions that are easy to understand and scale

• Identify, develop and enhance performance products that will improve the

safety, quality, and speed of customers’ shipments

• Develop effective scaling mechanisms, influence the roadmap and make difficult

trade-offs on prioritization where their decisions will have multi-year impact

• Operate and deliver in a fast-paced environment

Role may require to travel up to 10% with US

Basic Qualifications: - Bachelor's degree or equivalent

• 5+ years of product or program management, product marketing, business

development or technology experience

• Experience owning/driving roadmap strategy and definition Preferred

Qualifications: - Experience as a product manager or owner

• Experience in influencing senior leadership through data driven insights
• Experience with feature delivery and tradeoffs of a product
• Experience with end to end product delivery

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, TN, Nashville - 124,500.00 - 168,500.00 USD annually