Product Manager: Auto Litigation Support, On-Road Incident Management (ORIM)

• Worldwide Logistics Insurance & Claims is seeking a Product Manager to own the
• strategy, roadmap, and execution of products supporting excess auto claims
• handling and auto litigation support across Amazon's Last Mile delivery network.
• This role sits within the On-Road Incident Management (ORIM) organization and
• will focus on building scalable products and workflows that connect claims
• operations, legal teams, outside counsel, third-party administrators (TPAs), and
• insurers to improve outcomes across the full claims and litigation lifecycle.

Key job responsibilities

• Own the product roadmap for excess auto claims and auto litigation support,
• including TPA integrations, claims workflow optimization, evidence collection

tooling, and litigation discovery capabilities

• Define and build workflows for litigation discovery, including the collection,
• organization, preservation, and production of core documents and evidence

materials for internal legal teams and outside counsel

• Design scalable evidence preservation processes that ensure data generated
• during incident response is captured at the point of origin and remains
• accessible and defensible throughout the litigation lifecycle

• Partner with Legal, Claims, Insurance, Risk, and Operations teams to map
• end-to-end litigation support workflows, identifying gaps in evidence collection

and document availability

• Define and prioritize product requirements that improve claims intake, triage,
• investigation, litigation hold compliance, and discovery material organization

for excess auto claims

Drive requirements for integrations with TPAs, insurance carriers, legal

vendors, outside counsel, and case management systems

Build and maintain mechanisms that improve the completeness and accessibility of

litigation discovery materials across the organization

• Develop business cases and success metrics measuring impact on evidence
• completeness, discovery response times, claim outcomes, and cost reduction

Lead change management for new workflows, tools, and process changes that impact

legal and claims stakeholders

• A day in the life
• Your day is fast-paced and cross-functional. You might start by reviewing claims
• metrics and TPA performance data, then facilitate a working session with legal
• operations and outside counsel to refine a litigation discovery workflow. After
• lunch, you meet with engineering to review the technical design for an evidence
• collection integration, ensuring it preserves chain-of-custody. Later, you
• prepare a product update for leadership, pulling together outcome data on
• discovery response times and evidence completeness. Throughout the day, you
• balance strategic product thinking with hands-on problem-solving, always working
• backwards from the needs of legal teams and claims stakeholders. Basic
• Qualifications: - 3+ years of product management experience

• Experience managing technical products or online services
• Experience in product, program, or project management in leading

• cross-functional teams in delivery of major new products or services Preferred
• Qualifications: - 3+ years of Digital Forensics & E-Discovery Law experience

• Experience in relevant industry fields like operations, risk, or fraud

investigations

• Experience with claims management systems, excess insurance programs, TPAs, or

case management platforms

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

• USA, AZ, Tempe - 116,300.00 - 160,000.00 USD annually
• USA, NY, New York - 127,900.00 - 179,600.00 USD annually
• USA, TN, Nashville - 104,700.00 - 147,000.00 USD annually
• USA, TX, Austin - 116,300.00 - 160,000.00 USD annually
• USA, WA, Bellevue - 116,300.00 - 160,000.00 USD annually