Sr. Technical Product Manager, Trust CX Innovations

• Amazon's devices are moving from responding to what customers say to perceiving
• the world around them. Echo, Fire TV, Ring, and the next generation of ambient
• devices increasingly see, hear, and remember so they can be genuinely helpful.
• That capability only earns a place in the home if customers trust how it handles
• what it perceives.

• We are looking for a Senior Technical Product Manager to own the product vision
• and roadmap for Ambient Trust. You will define how always-on perceiving devices
• respect the physical space and the people in it, and you will turn that into
• shipped customer experiences, from today's early real-time visual features to a
• broad ambient transparency and control surface across the device fleet. You will
• work across product, engineering, science, design, hardware, legal, and privacy
• to make trust a reason customers choose our devices.

Key job responsibilities

• Own the multi-year product vision, strategy, and roadmap for Ambient Trust

across perceiving surfaces (including voice, vision, and ambient sensing).

• Define the customer experience for ambient transparency and control
• Advance real-time visual understanding experiences from early release toward

• dependable activation, accuracy, broader device coverage, and proactive, opt-in
• capabilities.

• Write the narratives and requirements that align leadership and partner teams,

• and represent Ambient Trust in cross-organization reviews with Product,
• Hardware, Engineering, Legal, Responsible AI, and Privacy.

• Define the metrics that prove ambient experiences are both trusted and useful,

and use them to prioritize.

A day in the life

• No two days look the same in this role. You will move between setting long-term
• product direction and making the concrete calls that keep experiences moving,
• partnering closely with engineering, science, design, and other teams to turn a
• hard trust problem into something customers actually feel. You will spend time
• listening to customers and translating what you learn into priorities, aligning
• leaders and partner teams behind a clear plan, and making the judgment calls
• that balance capability, usefulness, and trust. The common thread is that you
• are the person making sure that as our devices become more capable, customers
• feel more in control, not less.

About the team

Who We Are

• Trust CX Innovations is a strategic innovation team within Amazon Devices &
• Services that focuses on advancing AI technology while prioritizing customer
• trust and experience. Our team operates at the intersection of artificial
• intelligence, privacy engineering, and customer-centric design.

Our Mission

• To pioneer trustworthy AI innovations that delight customers while setting new
• standards for privacy and responsible technology development. We aim to
• transform how Amazon builds AI products by creating solutions that balance
• innovation with customer trust. Basic Qualifications: - Bachelor's degree

• 5+ years of end to end product delivery experience
• Experience contributing to engineering discussions around technology decisions

and strategy related to a product

• Experience in representing and advocating for a variety of critical customers

and stakeholders during executive-level prioritization and planning

• Experience owning/driving roadmap strategy and definition
• Experience in regulatory frameworks and policy analysis methodologies
• Experience delivering large, cross-functional, customer facing products
• Experience with explainable machine learning and artificial intelligence

methodologies and tools

• Experience analyzing data to make business decisions Preferred Qualifications:
• Master's degree in Computer Science, Computer Engineering, or related fields
• Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and

responsible AI implementation

• Deep understanding of privacy technologies (differential privacy, federated

learning, etc.)

• Experience with accessibility technologies and standards (WCAG, Section 508,

ADA compliance)

• Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility

compliance requirements

• Experience with large-scale distributed systems and their

privacy/accessibility implications

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Los Angeles County applicants: Job duties for this position include: work safely
• and cooperatively with other employees, supervisors, and staff; adhere to
• standards of excellence despite stressful conditions; communicate effectively
• and respectfully with employees, supervisors, and staff to ensure exceptional
• customer service; and follow all federal, state, and local laws and Company
• policies. Criminal history may have a direct, adverse, and negative relationship
• with some of the material job duties of this position. These include the duties
• and responsibilities listed above, as well as the abilities to adhere to company
• policies, exercise sound judgment, effectively manage stress and work safely and
• respectfully with others, exhibit trustworthiness and professionalism, and
• safeguard business operations and the Company’s reputation. Pursuant to the Los
• Angeles County Fair Chance Ordinance, we will consider for employment qualified
• applicants with arrest and conviction records.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, CA, Sunnyvale - 173,900.00 - 235,200.00 USD annually