Lead Product Manager - Consumer Experience, Services Special Projects

• We are seeking an experienced Product Manager to own the end-to-end consumer
• experience for one of our most ambitious multi-year initiatives. In this role,
• you will define how millions of customers discover, engage with, and manage
• offerings across our ecosystem and conversational experiences.

DESCRIPTION

• You will lead the consumer experience across the entire lifecycle: connecting
• customer intent with the right offerings, building seamless flows, and
• delivering a trusted experience. You will partner closely with Design,
• Engineering, AI/ML, and Operations to turn complex ecosystems into an intuitive,
• polished everyday product.

MINIMUM QUALIFICATIONS

• 10+ years of product management experience shipping large-scale consumer
• products, ideally in digital marketplaces, or consumer transactional apps.
• Full-Funnel Ownership: Demonstrated experience managing an end-to-end user
• experience from discovery through completion, and subsequent follow-ups. Strong
• Product & UX Sense: Good taste and a proven eye for quality and craftsmanship,
• with experience partnering closely with Design to distill complex workflows into
• simple, elegant user interfaces. Data-Informed Decision Making: Experience using
• funnel analytics, user feedback, and A/B testing to evaluate features, identify
• drop-off points, and guide roadmap decisions. Technical Fluency: Comfortable
• partnering with engineering teams on API interactions, data flow, app
• responsiveness, and handling real-world edge cases. Clear Communication:
• Excellent written and verbal communication skills, with a track record of
• authoring structured PRDs and presenting product strategy clearly to
• cross-functional partners and leadership.

PREFERRED QUALIFICATIONS

• Experience with conversational interfaces, assistants, or recommendation-driven
• systems. Experience with multi-sided marketplaces and transactional services.
• Degree in Computer Science, Engineering, Business, Design, or equivalent
• practical experience.