Principal Product Manager Technical, Conversational Shopping AI

• We are seeking a Principal Product Manager - Technical to own the post-purchase
• experience for Alexa for Shopping (formerly Rufus), the conversational shopping
• AI used by hundreds of millions of customers every month. You will set the
• multi-year vision for how agentic AI redefines everything that happens after a
• customer buys: tracking a delivery, getting started with a new product,
• troubleshooting it when something stops working, finding the accessory that fits
• it, and reordering the refill before it runs out. Each of those is a page a
• customer has to go find today, and you will define what each becomes when an
• assistant handles it for them.

Key job responsibilities

• You will own post-purchase strategy and roadmap, driving clarity where the
• problem and opportunity are not yet defined. You will envision what a great
• post-purchase experience is and how to measure it, then create the roadmap to
• deliver on that vision. You will shape how post-purchase works in an agentic
• setting, defining which delivery, support, return, and replenishment actions the
• assistant takes on a customer's behalf, how it earns the trust to take them, and
• identifying the AI capabilities that will become table stakes before they are
• obvious. You will own the surfaces where product ownership happens today, from
• Your Orders to the returns flow, and turn each completed purchase into the
• beginning of the next mission. You will partner closely with multiple
• engineering and science teams, as well as the Delivery Experience, Customer
• Service, and Selling Partner organizations whose data and workflows the
• experience depends on, and will drive the cross-organizational decisions to
• define and influence the future of shopping AI.

About the team

• Our mission is to fundamentally change how customers shop on Amazon by
• leveraging the state of the art in AI. Every month, hundreds of millions of
• customers use Alexa for Shopping to help with shopping decisions. We are
• building a conversational shopping experience that understands what customers
• need, provides trustworthy and helpful responses, and makes the entire shopping
• journey effortless. We will build the best shopping AI in the world — and then
• do it again in the next sprint.
• Basic Qualifications: - Bachelor's degree

• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management Preferred Qualifications: - Experience

working directly with Engineers on product enhancements

• Experience in project management methodologies, business analysis, or process

improvement

• Experience building consumer products with Gen AI / LLMs / Agents as the core

enabler.

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Los Angeles County applicants: Job duties for this position include: work safely
• and cooperatively with other employees, supervisors, and staff; adhere to
• standards of excellence despite stressful conditions; communicate effectively
• and respectfully with employees, supervisors, and staff to ensure exceptional
• customer service; and follow all federal, state, and local laws and Company
• policies. Criminal history may have a direct, adverse, and negative relationship
• with some of the material job duties of this position. These include the duties
• and responsibilities listed above, as well as the abilities to adhere to company
• policies, exercise sound judgment, effectively manage stress and work safely and
• respectfully with others, exhibit trustworthiness and professionalism, and
• safeguard business operations and the Company’s reputation. Pursuant to the Los
• Angeles County Fair Chance Ordinance, we will consider for employment qualified
• applicants with arrest and conviction records.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, CA, Santa Clara - 206,900.00 - 279,900.00 USD annually