AWS Sr Product Manager Tech, AWS Support

• As part of the AWS Applied AI Solutions organization, we have a vision to
• provide business applications, leveraging Amazon’s unique experience and
• expertise, that are used by millions of companies worldwide to manage day-to-day
• operations. We will accomplish this by accelerating our customers’ businesses
• through delivery of intuitive and differentiated technology solutions that solve
• enduring business challenges. We blend vision with curiosity and Amazon’s
• real-world experience to build opinionated, turnkey solutions. Where customers
• prefer to buy over build, we become their trusted partner with solutions that
• are no-brainers to buy and easy to use.

Work hard, have fun, and make history at Amazon Web Services!

• The AWS Support is searching for an innovative, passionate, and customer-focused
• product manager with a track record of delivery. We are looking for a relentless
• self-starter that will boldly do what’s best for the business to serve our
• customers; someone with a true pioneering spirit, willing to “get hands dirty”
• in a start-up environment while being able to optimize delivery against both
• short and long term goals.

The role

• You will be responsible for owning and driving GenAI-powered troubleshooting and
• agentic AI operations capabilities. These are used by AWS's largest enterprise
• customers and internal Support teams to help customers. You will define the
• product vision for diagnostic tools for cloud issues, tools to simplify cloud
• operations, and tooling to assist with agentic AI operations. You will partner
• with multiple engineering teams to deliver cohesive experiences across the full
• agent lifecycle. This spans building, deploying, governing, observing, and
• optimizing agents at scale. Your customers span large regulated enterprises and
• internal teams. You will work closely with Sales and Account teams to position
• these capabilities as a strategic differentiator. You will be at the forefront
• of agentic AI with interactions across AWS's AI/ML, security, observability, and
• support services.

The Team

• The AWS Support provides technology and trusted expertise that intelligently
• anticipate and resolve AWS customer needs, helping them adopt, optimize, and
• operate at scale. These products, used by AWS customers and the support teams
• that help them, are vital to ensuring exceptional customer experiences on AWS.
• Our team owns customer facing applications like Personal Health Dashboard, AWS
• Forums, and Support Center. We are a highly innovative global organization
• revolutionizing the way customers engage and seek help from AWS. Support
• provides a strategic advantage for customers adopting AWS and drives direct
• revenue to the business.

About the team

Diverse Experiences

• Amazon values diverse experiences. Even if you do not meet all of the preferred
• qualifications and skills listed in the job description, we encourage candidates
• to apply. If your career is just starting, hasn’t followed a traditional path,
• or includes alternative experiences, don’t let it stop you from applying.

Why AWS

• Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
• cloud platform. We pioneered cloud computing and never stopped innovating —
• that’s why customers from the most successful startups to Global 500 companies
• trust our robust suite of products and services to power their businesses.

Work/Life Balance

• We value work-life harmony. Achieving success at work should never come at the
• expense of sacrifices at home, which is why flexible work hours and arrangements
• are part of our culture. When we feel supported in the workplace and at home,
• there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

• Here at AWS, it’s in our nature to learn and be curious. Our employee-led
• affinity groups foster a culture of inclusion that empower us to be proud of our
• differences. Ongoing events and learning experiences, including our
• Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to
• never stop embracing our uniqueness.

Mentorship and Career Growth

• We’re continuously raising our performance bar as we strive to become Earth’s
• Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
• other career-advancing resources here to help you develop into a better-rounded
• professional. Basic Qualifications: - 5+ years of technical product management

with internet business experience

• 5+ years of working as a Technical Product Manager experience
• 3+ years of technical (software development, network development, IT, other

related) experience

• 7+ years of full product life cycle experience
• 5+ years of P&L management and pricing experience
• 5+ years of creating written docs for development of new products experience
• 5+ years of enterprise security product experience
• 5+ years of product management in the cloud computing technology space

experience

• Bachelor's degree in computer science, engineering, math, finance, or

economics

• Experience in taking a product from conception & definition phase through

engineering design and taking it to market

• Experience delivering large-scale SaaS, PaaS or LaaS products where you are

• responsible for the full product lifecycle, from concept through GTM (go to
• market) Preferred Qualifications: - Knowledge of engineering practices and
• patterns for the full software/hardware/networks development life cycle,
• including coding standards, code reviews, source control management, build

processes, testing, certification, and livesite operations

• Experience working within teams delivering software products and features

using agile methodologies

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

• USA, TX, Dallas - 152,200.00 - 205,900.00 USD annually
• USA, WA, Bellevue - 152,200.00 - 205,900.00 USD annually
• USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually