Service Product Manager - GCMS

SERVICE PRODUCT MANAGER - GCMS

LOCATION: COLUMBIA, MD

SALARY: $129,000 - $132,000 PER YEAR

WHO ARE WE?

• Established in 1975, Shimadzu Scientific Instruments is one of the largest
• suppliers of analytical instrumentation, physical testing, and environmental
• monitoring systems in the world.  Ground-breaking scientific research,
• manufacturing ideas and results continue to propel Shimazu’s outstanding
• reputation and “Excellence in Science.”  People dedicated to our mission have
• the largest impact on Shimadzu’s continued growth and success. Would YOU like to
• join a diverse team of professionals working together with researchers,
• scientists and manufacturers to help better lives worldwide?

WHAT CAN SHIMADZU OFFER YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal

Development

• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate

levels

• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and

critical care buy-up insurance benefits, generous company paid life insurance

& short-term disability programs

• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of

community and enhance one’s career and personal development

• ADDITIONAL COMPENSATION:
• For Service, Technical Support, Marketing & Sales Roles: Additional

compensation is available through either an Incentive and/or Commission Plan.

POSITION SUMMARY

• Shimadzu Scientific Instruments is seeking a Service Product Manager to join our
• team! In this role, you will provide technical and operational leadership for
• the service, repair, maintenance, installation, and support on Gas
• Chromatography/Mass Spectrometry (GCMS) instrumentation. You will lead and
• support assigned service personnel while helping ensure customers receive
• consistent, high-quality technical service throughout the product lifecycle.

• You will work closely with Service, Technical Support, Marketing, Sales, and
• other Shimadzu teams to support field personnel, strengthen service processes,
• prepare for new product introductions, manage service-related business
• activities, and address technical issues affecting customers and employees. This
• role combines hands-on technical expertise with people leadership, training,
• troubleshooting, service operations, and business planning.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO

• Provide technical leadership and guidance for the repair, maintenance,

troubleshooting, and installation of assigned Shimadzu products.

• Lead, mentor, and support assigned service personnel to promote high-quality

service delivery, technical excellence, and a strong customer experience.

• Evaluate the technical skills of service personnel, identify training and

• development needs, and assist with employee training and performance
• evaluations.

• Provide customers and Shimadzu personnel with the technical support,

• documentation, and guidance needed to complete instrument repairs,
• maintenance, and installations.

• Ensure repairs, product failures, and related service activities are

• accurately documented and reported, and recommend product or process
• improvements when appropriate.

• Manage applicable Dynamics 365 Field Service functions, including service

types and service agreement pricing for assigned products.

• Partner with Marketing on new product introductions to ensure service

• requirements, including parts registration, IQ/OQ documentation, and service
• agreement pricing, are prepared for product launch.

• Monitor parts inventory levels and recommend stocking strategies that support

effective product service and customer needs.

• Ensure assigned personnel properly use work order tracking and dispatch

systems in accordance with established procedures.

• Develop and implement departmental business plans, including revenue goals,

expense budgets, staffing needs, and resource requirements.

• Support timely and accurate completion of required reports, documentation,

and administrative activities.

• Collaborate with Service, Technical Support, Sales, Marketing, and other

internal teams to address customer, product, and service-related needs.

• Travel as needed to support customers, field personnel, and company

requirements.

EDUCATION AND QUALIFICATIONS

• A bachelor's degree in Chemistry or a related field is required.
• A minimum of five years of instrument repair experience is required.
• A minimum of three years of experience supervising technical personnel is

required.

• Strong technical knowledge of Gas Chromatography/Mass Spectrometry

instrumentation and related instrument service is required.

• Demonstrated ability to troubleshoot, repair, maintain, and support the

installation of analytical instrumentation is required.

• Experience training, mentoring, and developing technical personnel is

required.

• Strong leadership, organizational, administrative, and customer service

skills are required.

• Strong written and verbal communication skills, with the ability to provide

clear technical guidance to customers and Shimadzu personnel, are required.

• Experience with service business processes, parts inventory management, and

product lifecycle management is preferred.

• Working knowledge of Dynamics 365 Field Service is preferred.
• Ability to develop and manage business plans, revenue goals, expense budgets,

staffing requirements, and service resources is required.

• Ability to travel as needed to support customer and company requirements is

required.

• At Shimadzu Scientific Instruments, we believe in providing structured career
• paths that recognize and reward talent. If your expertise surpasses the level
• specified in the listed position, we offer the flexibility to upgrade positions
• to better suit your qualifications accompanied by a salary adjustment.

COMPENSATION & BENEFITS

• This full-time, exempt position comes with a comprehensive benefits package. In
• your first year, you will receive 10 paid vacation days, 8 paid personal days, 8
• paid scheduled holidays and 3 paid floating holidays (Residents of California
• and Puerto Rico will receive state-mandated sick leave instead of personal
• days). After one year of employment, you will also be eligible for a generous
• short-term disability program with the company covering 100% of monthly
• premiums.

• The starting salary range for this role is $129,000 to $133,000 annually, paid
• semi-monthly. Additional variable compensation includes an incentive plan based
• on company and service performance, paid semi-annually in April and October. A
• year-end discretionary bonus may also be awarded based on overall company
• performance.

• For more details on benefits, please visit www.ssi.shimadzu.com/jobs
• [http://www.ssi.shimadzu.com/jobs].

• Shimadzu is not accepting unsolicited assistance from search firms for this
• employment opportunity. Please, no phone calls or emails. All resumes submitted
• by search firms to any employee at Shimadzu via email, the Internet or in any
• form and/or method without a valid written search agreement in place for this
• position (and agency was requested to work the requisition) will be deemed the
• sole property of Shimadzu. No fee will be paid in the event the candidate is
• hired by Shimadzu as a result of the referral or through other means.

EEO Statement

• Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All
• qualified applicants will receive consideration for employment without regard to
• age, ancestry, citizenship, color, family or medical care leave, gender identity
• or expression, genetic information, immigration status, marital status, medical
• condition, national origin, physical or mental disability, political
• affiliation, protected veteran or military status, race, ethnicity, religion,
• sex (including pregnancy), sexual orientation, or any other characteristic
• protected by applicable local laws, regulations and ordinances. If you need
• assistance and/or a reasonable accommodation due to a disability during the
• application process, please click here [https://forms.office.com/r/8d7eRVH3UK].