Senior Product Manager

• We are seeking an experienced and analytically strong Senior Product Manager to
• own the Invoices & Payments domain within Post-Sale Transaction Services. This
• role is responsible for ensuring that buyer invoices are accurate, adjustable,
• and clearly communicated — and that buyer payments are received, matched,
• reconciled, and resolved with minimal manual intervention.

• You will work closely with engineering, FinOps, finance, and operations partners
• to define, prioritize, and deliver product capabilities that reduce operational
• burden, improve payment matching accuracy, and give internal teams the tools
• they need to resolve issues without requiring engineering involvement.

• While the Group Product Manager (GPM) owns the operational platform and
• workflows used by internal teams, this role owns the underlying invoicing logic,
• payment allocation behavior, and refund and correction flows that power those
• experiences.

RESPONSIBILITIES

• Product Ownership & Strategy
• Own the product vision, roadmap, and delivery for Invoices & Payments within

Post-Sale Transaction Services

• Define how buyer invoices are generated, adjusted, and communicated across

operations, finance, and customer service

• Own the business logic behind how payment types flow through the system and

interact with open invoices

• Ensure invoicing and payment outcomes are accurate, auditable, and scalable —

not dependent on manual downstream fixes

• This role focuses on invoicing logic, payment allocation, and buyer-facing

financial experience

• Invoicing
• Own the full lifecycle of buyer invoices — generation, adjustment, and

presentation to buyers and internal teams

• Define business rules governing invoice changes, including conditions under

which fees, credits, and adjustments can be applied

• Bridge the gap between what operations teams need to resolve buyer issues and

what the system currently supports

• Partner closely with FinOps, accounting, and customer service managers to

document existing processes and translate them into product requirements

• Own the buyer-facing invoice experience — how changes are surfaced, how

invoice statuses are communicated, and how the platform supports payment

coordination across multiple outstanding invoices

• Payments
• Own the business logic behind how payment types (wire, ACH, card, check,

financing, and out-of-band) flow through the system and interact with open

invoices

• Focus significantly on wire payments, which require the most operational

• support due to memo-matching limitations, customers with multiple open
• balances, and invoices that change between payment sent and received

• Own refund logic — determining when a refund can be processed and through

which channel

• Own the tools and permissions that allow FinOps and support teams to correct

misallocations without requiring engineering involvement

• Inform payment method strategy, processor relationships, and tradeoffs

between available payment options for buyers

• Cross-Functional Collaboration
• Partner closely with:
• Engineering teams on implementation and technical design
• FinOps and finance on reconciliation, manual intervention patterns, and

policy translation

• Operations and customer service on real-world edge cases and failure modes
• Work in tight collaboration with the GPM, who owns the operational platform

and workflows that surface these outcomes to users

• Execution & Delivery
• Translate complex invoicing and payment requirements into clear product

requirements, user stories, and acceptance criteria

• Support backlog grooming, sprint planning, UAT, and release readiness
• Monitor post-release outcomes to ensure invoice accuracy, payment matching

rates, and reconciliation goals are met

• QUALIFICATIONS
• 4 plus years’ experience leading business-critical product initiatives.
• Ability to think big and small, to take a large vision and build incremental

• features and prototypes to align to that vision. Comfortable working with
• paper prototypes as you are building scalable features.

• Excellent written and verbal communication skills, with the ability to adapt

to technical and non-technical audiences.

• Proven ability to reason through complex edge cases and translate ambiguous

requirements into clear product specs

• Experience working with qualitative and quantitative customer data to inform

• decisions. Should be able to switch between thinking creatively and
• analytically.

• Experience working in agile or iterative development environments.

Preferred / Nice-to-Have Qualifications

• Experience with transaction-heavy platforms (payments, marketplaces,

financial services)

• Familiarity with wire payment processing and memo-matching challenges
• Experience building or owning self-serve correction and permission tooling

for operations teams

• Exposure to SQL, data analysis tools, or financial reporting platforms
• Understanding of internal controls, audit requirements, or SOX

considerations

• Experience with ERP integrations, preferably Oracle (AR/AP or financial

modules)

• Bachelor's degree in Business, Finance, Accounting, Information Systems, or

a related field

• Strong understanding of invoicing, payment processing, or financial

operations systems

• Experience working with FinOps, finance, or accounting teams to translate

policy into system behavior

• Solid grasp of payment types, reconciliation concepts, and how

misallocations occur and get resolved