Product Manager – Policy Administration

About Us

• EquiTrust Life Insurance Company is a national carrier of competitive,
• client-friendly annuity products sold through a variety of distribution
• channels, including more than 20,000 independent agents and independent
• marketing organizations (IMOs). Since 2003, we have provided exceptional
• customer service to our clients by operating with integrity and passion. Our
• efforts are supported by a dedicated workforce who execute their
• responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells
• products nationwide and is headquartered in Chicago, Illinois, with operations
• in West Des Moines,

How You'll Contribute

• As the Product Manager – Policy Administration, you will lead the strategy,
• development, and continuous improvement of the technology solutions that support
• our customer service experience. You'll partner across Administration,
• Information Technology, Sales & Marketing, Customer Experience, Training, and
• external vendors to deliver innovative, customer-focused solutions that improve
• operational efficiency and enhance the customer journey.

• We're looking for a collaborative leader who is passionate about technology,
• continuous improvement, and creating exceptional customer experiences. The ideal
• candidate brings strong product management expertise, analytical thinking, and
• the ability to influence and lead cross-functional teams.

What You'll Do

• Develop and execute the product roadmap for customer service technologies,

ensuring alignment with business priorities.

• Define product vision, goals, success metrics, and key performance indicators

(KPIs).

• Partner with business stakeholders, Product Owners, Business Analysts, and

• technical teams to translate business needs into product requirements and
• implementation plans.

• Lead the evaluation, selection, implementation, and continuous enhancement of

• customer service technologies, including contact center, CRM, self-service,
• and knowledge management platforms.

• Analyze customer feedback, platform performance, and operational data to

identify opportunities for improvement.

• Drive enhancements that improve customer experience, employee experience,

workflow efficiency, automation, and self-service capabilities.

• Support product testing, pilot programs, feature releases, and change

management activities, including communications and training.

• Build strong relationships across business and technology teams to ensure

successful delivery of strategic initiatives.

• Lead, coach, and develop a team while fostering a collaborative, inclusive,

and high-performing work environment.

• Stay informed of emerging technologies and industry trends to identify

innovative solutions that support business growth.

What You'll Bring

• Education
• High school diploma or equivalent required.
• Bachelor's degree in Business, Marketing, Information Systems, or a related

field preferred.

Experience

• Five or more years of experience in product management, business analysis,

customer experience, or service operations.

• Three or more years of people leadership or supervisory experience.
• Experience working with customer service technologies, digital platforms, or

contact center solutions is preferred.

• Insurance or financial services experience is a plus but not required.

Knowledge, Skills, and Abilities

• Strong product management and strategic planning skills.
• Experience developing product roadmaps and managing priorities across

multiple initiatives.

• Ability to translate business needs into actionable product requirements.
• Strong analytical skills with the ability to interpret data and make informed

recommendations.

• Knowledge of customer service technologies such as CRM, IVR, contact center

platforms, self-service tools, automation, and workflow optimization.

• Excellent communication and relationship-building skills with the ability to

collaborate across all levels of an organization.

• Experience supporting organizational change, training, and user adoption.
• Strong problem-solving skills with a continuous improvement mindset.
• Ability to balance customer needs, business objectives, and operational

efficiency.

• Commitment to fostering an inclusive, respectful, and collaborative workplace

where diverse perspectives are valued.

Physical Requirements

• Primarily sedentary work with prolonged periods of sitting and computer use.
• Regular communication with internal and external partners.
• Occasional standing, walking, bending, and lifting of up to 20 pounds.
• Occasional business travel (approximately 5–10%).

Total Rewards

• In addition to base pay, eligible employees may receive an annual discretionary
• incentive bonus and access to a competitive benefits package including:

• Medical, Dental & Vision coverage:
• 401(k) with Company Match
• Paid time off: Vacation, Sick, Holiday, and more
• Paid Parental Leave for both Mothers and Fathers
• Hybrid/Remote Work Options
• Early Friday Closure

• EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal
• E-Verify program. Applicants have rights under federal and state employment

laws. To learn more, visit EquiTrust Careers

[https://www.equitrust.com/careers/opportunities/applicant-notices/].

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