Technical Product Manager II - 5275

Position:            Technical Product Manager II

Department:      Product Management

Reports To:        VP of Enterprise Applications

FLSA:                 Exempt

SUMMARY

• The Product Manager is responsible for the performance, strategy, and continuous
• improvement of assigned products. This role analyzes product health, market
• trends, and member feedback to identify enhancement opportunities, maintain a
• competitive position, and optimize vendor partnerships. The position serves as
• the primary product advocate, leading stakeholder engagement, product releases,
• and cross-functional collaboration to deliver solutions that align with business
• objectives and enhance the member experience.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL FUNCTIONS

• Measure Product Health
• Establish metrics and reporting to understand product health with the key

• factors being operational performance, product profitability, and member
• satisfaction (micro and macro level).

• Conducts ongoing product discovery to identify enhancements and innovation

opportunities

• Optimize Competitive Position
• Analyze competitive data from multiple sources to determine what, if any,

• market gaps exist between Keesler Federal’s offering and best-in-class
• competitors.

• Participate in Client Advisory Boards and network with industry peers to stay

current on emerging technologies

• Manage Vendor Relationships
• Cultivate close working relationships with existing vendor partners.
• Work with each to build prioritized road maps and deliver timely enhancements

to maintain a competitive advantage.

• Continuously analyze potential partners and perform Request for Proposals

• when needed to ensure that vendor relations are performing at optimum
• performance.

Act as Internal Product Ambassador

• Manges stakeholder engagement to frequently communicate the current status of

the product and share upcoming enhancements.

• Own release management process for assigned products
• Coordinate user acceptance testing to ensure successful deployment
• Gathers feedback from internal business units for continuous improvement and

efficiency.

• Prepares executive-level updates and budget projections as needed.
• Act as a product subject matter expert for initiatives ensuring alignment

between business objectives, technical capabilities, and deliver outcomes.

• Facilitate alignment across lines of business that depend on product support

for member-facing experiences

• Analyze current and future state processes to optimize product performance

and user experience.

• Stay current with emerging technology trends
• Responsible for compliance with all Federal regulations, including Bank

Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities

• Other duties as assigned.

KNOWLEDGE AND SKILLS

• To perform this job successfully, an individual must be able to perform each
• essential duty satisfactorily. The requirements listed below are representative
• of the knowledge, skills, and/or abilities required. Reasonable accommodations
• may be made to enable individuals with disabilities to perform the essential
• functions.

Education

• Bachelor’s Degree in a related field or equivalent combination of education

• and experience which demonstrates the ability to perform the functions of the
• position required.

Experience and Other Requirements

• 1 – 3 years of similar or related experience in a product manager or

technical product owner role

• Proficient with core and digital product lines utilized within a credit union

or another financial institution (e.g., Symitar, Synergy, online banking)

• Proficient domain knowledge and subject matter expertise in a credit union or

another financial institution, and related products

• Proficient knowledge of agile development and the Scrum framework
• Proficient/Advanced in business analysis and translating business

requirements to technical specifications

• General knowledge of the software development and product release cycle
• Experience in Jiraor similar project management tools required.

Computer Skills

• Proficient in the use of computers and standard office technology, including

Microsoft Office applications (Word, Excel, Outlook, and Teams).

Certificates, Licenses, and Registrations

• PMI Certification preferred

Interpersonal Skills

• Demonstrates the ability to interact professionally and respectfully with
• members, coworkers, and external partners. Communicates information clearly and
• effectively, both verbally and in writing, and listens attentively to understand
• questions or concerns. Maintains a courteous, cooperative, and service-oriented
• approach in a variety of work situations, including those involving differing
• perspectives or needs. Builds positive working relationships and contributes to
• a collaborative, inclusive, and member-focused environment.

PHYSICAL DEMANDS

• The physical demands described below are representative of those that may be
• associated with performing the essential functions of this position. The
• essential functions of this role can be performed with or without reasonable
• accommodation, in accordance with the Americans with Disabilities Act (ADA) and
• applicable federal, state, and local laws.

• While performing the duties of this job, the employee may be required to remain
• in a stationary position for extended periods, move within the work environment,
• and operate a computer and other standard office equipment. Job duties may also
• involve the use of hands and arms to operate tools, devices, or controls, and to
• exchange information using various communication methods. Occasional postural
• activities such as bending, kneeling, crouching, or stooping may be required.
• The position may occasionally require lifting or moving items weighing up to 15
• pounds.

WORK ENVIRONMENT

• The work environment is primarily a professional office or branch setting, with
• a focus on member service and collaboration. The role may require working in
• shared workspaces and interacting with members, coworkers, and vendors through
• various communication methods. Work may involve extended periods of sitting or
• standing, repetitive motions such as computer or device use, and occasional
• movement throughout the facility.

• The essential functions of the position can be performed with or without
• reasonable accommodation, in accordance with applicable federal, state, and
• local laws, including the Americans with Disabilities Act (ADA).

DECLARATION

• The Human Resources department retains the sole right and discretion to make
• changes to this job description.

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