Business Operations Manager

• The Business Operations Manager, Marketing & Communications, ensures the
• department has the systems, processes, and discipline it needs to run reliably
• and scale. This role translates strategic priorities into sustainable
• operational processes by overseeing budgeting, financial reporting, contracts,
• procurement, sponsorships, vendor management, technology administration, and
• department-wide operating standards.

• Acting as a trusted partner to Marketing & Communications leadership, the
• Manager, Business Operations provides transparency, accountability, and
• operational discipline that enable the team to focus on strategic planning,
• brand management, communications, and campaign execution.

• The position does not own marketing strategy, creative development, or channel
• execution. Instead, it ensures the department is operationally sound,
• financially responsible, goal oriented and positioned to scale.

• This is a remote position. Applicants must reside in one of the following
• states: Alabama, Colorado, Delaware, the District of Columbia, Florida, Georgia,
• Illinois, Maryland, Missouri, New Jersey, New York, North Carolina, Ohio,
• Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Essential Functions

• Budget & Financial Management
• Develop and manage the annual MarCom budget, including forecasting, actuals

tracking, variance analysis, and reallocation in alignment with priorities.

• Own purchase orders, invoicing, and the working relationship with the

finance department.

• Produce financial reporting including spend, cost-per-outcome, and ROI by

program.

• Contract & Vendor Management
• Manage the full contract lifecycle including review, execution, renewal

tracking, and compliance.

• Own vendor relations and performance management across all MarCom partners,

ensuring deliverables and value are met.

• Manage sponsorship agreements, deliverables, and tracking.
• Operational Infrastructure
• Build and maintain operational infrastructure including file storage

systems, shared drives, naming conventions, and documentation standards.

• Design and implement onboarding process to ensure each team member is

trained on appropriate tools and processes.

• Partner in managing the martech stack and software licensing, ensuring

tools are utilized and right-sized.

• Support retreat and offsite planning including materials preparation,

vendor coordination and associated logistics.

• Operational Reporting & Governance
• Maintain department-wide operational reporting and standards that support

transparency and accountability.

• Partner with analytics to ensure visibility on measures of success and

annual goal progress.

• Partner with marketing and communications leadership to support the

development of annual goals.

• Establish and reinforce operational policies, process documentation, and

templates that enable the team to scale.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a

related field. Master's degree preferred.

• 5-8 years of experience in business operations, finance, procurement, project

management, marketing operations, or related functions.

• Experience managing departmental budgets, contracts, and vendor

relationships.

• Experience developing operational processes, governance frameworks, and

reporting structures.

• Demonstrated success working across multiple stakeholders in a matrixed

environment.

• Strong organizational, analytical, and process-design skills.
• Comfort building operational systems and infrastructure from the ground up.

• Nemours Children's Health is an internationally recognized pediatric health
• system serving more than 1.7 million patient encounters each year. We deliver
• care across six states through two freestanding children’s hospitals — Nemours
• Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along
• with a network of more than 80 primary, urgent, and specialty care practices and
• more than 40 hospital partnerships.
• Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit
• system is dedicated to improving children's health through clinical care,
• research, education, advocacy, and prevention. Our Whole Child Health approach
• focuses equally on prevention and treatment, partnering with communities to help
• every child thrive.
• Inclusion and belonging guide our strategy and growth. We are committed to
• culturally relevant care, reducing health disparities, and fostering an
• environment where every associate, patient, and family feels supported and
• valued.
• Learn more at Nemours.org [https://www.nemours.org/].