Bilingual (FR/EN) - Inside Sales Development Representative (Remote)

Some of what you will do

• The Sales Development Representative (SDR) plays a critical role at the front
• end of the customer lifecycle, helping to drive growth by generating qualified
• pipeline and supporting sales efficiency. This entry-level role is ideal for
• individuals eager to break into B2B sales, customer development, and lifecycle
• management. Working closely with Marketing, Sales, and Customer Experience
• teams, the SDR is responsible for inbound prospecting, lead triage, lead
• assessment, distribution and reactivating dormant accounts.

Specifically, You Will

• Responding to inbound leads with speed and structure: nurturing, enriching,

qualifying, and conducting basic discovery.

• Assign leads to the appropriate sales or success team based on readiness and

fit.

• Qualify leads and schedule discovery meetings to support the sales pipeline.
• Identify and engage new business opportunities through outbound calls,

emails, and digital outreach.

• Manages sales funnel and effectively identify opportunities to forward to the

Business Development teams where appropriate.

• Follows a prioritized list of dormant accounts, meeting daily activity goals

– outbound calls, live contacts, opportunities created and won accounts.

• Engages lapsed/ dormant customers through phone or video call to win back

lost customer.

• Support new customer onboarding through accurate and timely completion of

basic account setup tasks.

• Conduct proactive audits of assigned and unassigned accounts to ensure

• critical fields (email, contact info, competitor presence, employee count,
• etc.) are complete and current.

• Identify and flag gaps or updates needed to support better segmentation,

personalization, and follow-up.

Some of what you need

• Post secondary education or equivalent work experience.
• Bilingualism (FRENCH/ENGLISH) is mandatory.
• Ability to ask discovery questions, understand pain points, and determine

fit.

• 0–2 years of experience in sales, customer service, retail, or business

development (ideally in a B2B setting).

• Internship or part-time experience in sales or marketing is a plus.
• Experience working with CRM systems or lead databases preferred.
• Familiarity with outbound calling or handling inbound inquiries is helpful.

Physical demands/working conditions

• Remote Environment.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

• We value transparency in our hiring processes. Please note, artificial
• intelligence may be used in certain stages to screen, assess, or select
• applicants, however, a human reviewer makes all final decisions. This posting is
• for an existing vacancy.

About the Team

• At Staples Canada we are dynamic, inspiring partners to our customers and the
• communities in which we live. As The Working and Learning Company, we inspire
• people to work smarter, learn more and grow every day. We’re looking for
• curious, approachable, and passionate individuals who love finding solutions. If
• that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

• Staples Canada is continuously working towards creating an inclusive and diverse
• work environment. We welcome, value and thrive on perspectives and contributions
• from backgrounds that vary by race, gender, sexual orientation, gender identity
• or expression, lifestyle, age, educational background, national origin, religion
• or physical ability. If you have a disability or special need that requires
• accommodation, please let us know.