Strategic Account Executive

JOB OBJECTIVE

Renewals are your runway. Expansion is your sport.

Every customer contract has a date on it. Your job is to make sure that date is a celebration, not a surprise. As our Strategic Account Executive, you own the renewal and expansion game across the Sportsdigita book: protecting ARR, growing NRR, and turning "time to renew" into "let's do more." You'll do it with AI as your co-pilot, using it to run a bigger book with more precision than seemed possible a couple of years ago, and bringing DIGIDECK's AI to customers as one of your best growth plays.

WHAT YOU'LL DO

Run the renewal machine

Own every renewal from the first early warning to the signed order form and the invoice handoff. Nothing slips, nothing surprises.

Master the auto-renewal clock: track notice windows, send renewal notices early (like, early early), generate order forms with updated pricing, and hand Finance the right number every time.

Set pricing with confidence and defend it with a smile, from annual increases to multi-year deals and early renewals.

Keep Salesforce so clean leadership can forecast off it without a single follow-up question.

When a customer tries to cancel after the deadline, partner with Finance and leadership to hold the line professionally, with receipts.

Grow the footprint

Drive NRR through upsells, cross-sells, and early renewal plays that pull growth forward.

Be our chief AI evangelist in renewals. Position DIGIDECK's AI features (hello, DIGI Present and DIGI Connect) so well that customers walk into their approval meetings already sold.

Find the next department, property, or business unit that should be using DIGIDECK, then go get them.

Hit your numbers. Then hit them again next quarter.

Stop churn before it starts

Team up with CSMs to catch at-risk accounts early using usage data and engagement signals, and have a save plan ready long before the renewal window opens.

Own the churn forecast for your book: red, yellow, commit, and exactly how you're moving each one.

Be the advisor customer leadership actually wants to hear from.

Work AI-first, every day

Use Claude and connected agents the way other people use email: prepping account briefs, analyzing call transcripts, building renewal paperwork and QBR decks, reviewing pipeline, and drafting follow-ups.

Build AI workflows that make the renewal motion faster and sharper, then share your best tricks with the team.

Turn DIGIDECK buyer analytics and Salesforce data into executive briefs that show customers their own ROI in their own numbers.

Build relationships that last

Know people at every level of your accounts, from the daily users to the exec sponsor who signs.

• Run QBRs and EBRs that feel less like a status meeting and more like a strategy session.
• Build account growth plans that line up with what each customer is trying to win.

Tell the story with data

Report on renewals, expansion pipeline, NRR, GRR, and churn risk, with monthly and quarterly commit calls leadership can count on.

Spot the patterns in pricing, timing, and account health that make us better at this every quarter.

Play well with the team

Partner with CSMs on adoption, Sales on handoffs, and Finance on order forms, invoicing, and collections.

Bring the customer's voice back to Product and leadership to shape the roadmap and pricing.

WHO YOU ARE

10+ years in strategic account management, renewals, or enterprise account management at a SaaS company. You've seen some things.

A track record of renewing, saving, and growing complex accounts with lots of stakeholders.

Fluent in SaaS metrics: ARR, NRR, GRR, churn. You dream in forecasts (a little).

A sharp negotiator who knows her way around pricing, contracts, notice periods, and the occasional tough conversation.

Genuinely AI-fluent. You use AI to do the work, not just talk about it. Bonus points if you've built your own workflows or agents.

A Salesforce power user who's comfortable across Microsoft Office and G-Suite.

Warm, direct, and the kind of person customers call first when they have a big decision to make.