Account Executive III - South Atlantic

Candidates currently in an Account Executive role at WM will be strongly

preferred for this opportunity.

I. Job Summary

• The Account Executive III (AE) generates shareholder value by using a
• consultative retention approach for larger and/or more complex Small/Medium
• Business WM customers in an assigned book of business, territory/segment. The AE
• manages existing business relationships focused on achieving budgeted retention
• goals by developing and implementing sound retention strategies, utilizing
• strong negotiation efforts to preserve business, and securing and updating
• contract agreements from WM customers as well as growing revenues from existing
• customers. The role of the AE is to maintain a net positive business performance
• in the commercial space through proactive outreach, account retention and
• revenue protection efforts to maintain a mutually beneficial alignment between
• the customer and WM's growth goals. The AE is additionally responsible for
• generating revenue growth for WM by networking and capitalizing on cultivated
• relationships as well as acting as a mentor for the growth of internal staff.

II. Essential Duties and Responsibilities

• Customer interaction (external and internal), response & follow up • Serve as

• the lead point of contact for customer account management matters in an
• assigned book of business, establish and maintain a high level of customer
• satisfaction with internal and external customers, and build and maintain
• strong, long-lasting customer relationships • Align WM products and services
• with customer needs, propose solutions that are compliant with appropriate
• local, state and federal regulations, and increase account penetration
• through consultative selling skills • Negotiate, update, and renew customer
• service agreements to maximize profits by providing ongoing education of
• contract details and use of strong negotiation skills • Resolve challenging
• customer requests and collaborate with the Inside Sales Manager to resolve
• all customer escalations or issues • Communicate rates, charges and service
• strategies with conviction as well as understand and effectively use customer
• incentives and concessions within appropriate profit targets and level of
• authority • Collaborate with sales team to identify and grow opportunities
• within territory and engage additional WM business opportunities, referring
• internally as appropriate • Generate expanded relationships and revenue
• growth for WM by networking and capitalizing on cultivated relationships

• Administrative work • Use WM sales productivity software tools accurately and

• consistently (i.e. Salesforce.com/Customer Relationship Management and
• Pricing Tools) • Prepare reports as needed and/or handle general

administrative duties as appropriate

• Leadership/Mentoring • Take the lead to mentor WM account management and

• sales staff to develop WM’s internal bench strength. This could include
• orienting newly hired personnel in the organization as well as helping
• seasoned professionals looking for personal growth and development. •
• Proactively seek out opportunities to share best practices and develop the
• talents of others within WM.

III. Qualifications

Must live and work in the US.

A. Required Qualifications

• High School Diploma or GED (accredited)
• 6 years of business to business account management experience at a mastery

level

• B. Preferred Qualifications
• Candidates currently in an Account Executive role at WM

IV. Physical Requirements

• Listed below are key points regarding physical demands, physical and
• occupational risks, and the work environment of the job. Reasonable
• accommodation may be made to enable individuals with disabilities to perform the
• essential functions of the job.

• Office: This job primarily operates in a professional office environment and
• routinely requires the use of standard office equipment such as computers,
• phones, copy machines, etc.

• Pay: The expected base pay for this position across the U.S. is $27.21/hr. This
• represents a good faith estimate for this position. The specific hourly rate
• offered to a successful candidate may be influenced by a variety of factors
• including the candidate’s relevant experience, education, training,
• certifications, qualifications, and work location.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package
• that includes medical, dental, vision, life insurance, and short-term
• disability. In addition, we offer a stock purchase plan, company matching on a
• 401(k), and more. Employees also receive paid vacation, holidays, and personal
• days. Please note that benefits may vary by site.

• If this sounds like the opportunity that you have been looking for, please click
• Apply.

ABOUT WM

• WM (WM.com [https://www.wm.com]) is North America's leading provider of
• comprehensive environmental solutions. Previously known as Waste Management and
• based in Houston, Texas, WM is driven by commitments to put people first and
• achieve success with integrity. The company, through its subsidiaries, provides
• collection, recycling and disposal services to millions of residential,
• commercial, industrial, medical and municipal customers throughout the U.S. and
• Canada. With innovative infrastructure and capabilities in recycling, organics
• and renewable energy, WM provides environmental solutions to and collaborates
• with its customers in helping them pursue their sustainability goals. WM has the
• largest disposal network and collection fleet in North America, is the largest
• recycler of post‑consumer materials and is a leader in beneficial use of
• landfill gas, with a growing network of renewable natural gas plants and the
• most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
• more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
• fleet in the industry in North America. Healthcare Solutions provides collection
• and disposal services of regulated medical waste, as well as secure information
• destruction services, in the U.S., Canada and Western Europe. To learn more
• about WM and the company’s sustainability progress and solutions, visit
• Sustainability.WM.com [https://sustainability.wm.com/].

Equal Employment Opportunity

• For United States:  WM is an equal opportunity employer. All qualified
• applicants will receive consideration for employment without regard to race,
• color, creed, religion, sex, sexual orientation, gender identity, national
• origin, age, disability, status as a protected veteran or any other
• characteristic protected under applicable federal, state, or local law.

• For Canada:  WM is committed to the principle of equal employment for all
• applicants and employees, without discrimination on the basis of all grounds
• protected by applicable human rights legislation. Accommodations are available
• on request for candidates taking part in all aspects of the selection process.
• Please notify us if you require accommodation.

Real ID

• In order to travel by air or access federal property, federal law requires
• individuals have a REAL ID or an acceptable alternative. This position may
• require the successful candidate to travel by air for business reasons or
• service federal property. Accordingly, successful candidates must have, or be
• willing to obtain, a REAL ID or TSA‑approved alternative.

• What is the value of a WM job? At WM we know that the value of a WM job is more
• than a paycheck. It’s a way to create opportunities for you and your family.
• This is why we are constantly working to make WM a great place to work and grow
• a career. We Are WM is what defines the perks of being in the WM family – from
• benefits, to resources and engagement activities.

• We are People First. We are Committed to Your Growth. We Are Investing in You.
• We are a Family. We are Stable. We are Always Working for a Sustainable
• Tomorrow.