Account Manager

• The Custodial Account Manager is responsible for the overall administration of
• the custodial services, aligning with the objectives of maintaining high
• standards of cleanliness, hygiene, and facility appearance in a cost-effective
• manner. The Account Manager must ensure the highest level of professionalism,
• meet the clients' needs, and commit to the goal of 100% cleanliness and
• orderliness across the facility. The Manager will develop and oversee the
• implementation of a preventive maintenance function, manage custodial inspection
• and monitoring programs, define and enact best custodial practices, and
• consistently evaluate and improve current cleaning, maintenance, and operation
• methods.

Job Responsibilities

• Oversee the operation and maintenance of custodial equipment and supplies,

• including vacuum cleaners, floor cleaners, and cleaning chemicals; ensure
• smooth execution of all custodial operations.

• Ensure the availability of an adequate inventory of supplies required for the

operation of the facility.

• Direct and monitor activities of custodial contractors working within the

• facility, ensuring that they work in line with the organization's standards
• and objectives.

• Maintain comprehensive and up-to-date documentation related to custodial

operations for the facility.

• Supervise and manage a team of custodial staff, including hiring, training,

and development.

• Develop and implement QA/QC processes in line with best custodial practices

and regulations.

• Oversee infrastructure assessments to ensure optimal cleanliness and hygiene.
• Display exemplary leadership behaviors and uphold the highest safety,

quality, and service standards.

• Deliver and model UG2's commitment to excellent customer service.
• Develop and implement custodial programs that align with client and customer

demands and specifications.

Key Interactions

• Engage with leaders and stakeholders.
• Engage with customers, visitors and clients.
• Collaborate with other employees.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Bachelor's degree or an equivalent level of professional education in

Facility Management, Business Administration or related field.

• Minimum of 5-10 years of related experience in custodial management and/or

training; or equivalent combination of education and experience.

• Strong knowledge of floor care.
• Proven leadership skills with the ability to engage and motivate a large

team.

• Demonstrates high attention to detail and the ability to identify and resolve

problems in a timely manner.

• Excellent communication skills to interact with all levels of management,

staff, clients, and customers.

• Responds promptly to customer needs; meets commitments.
• Adapts well to changes in the work environment; Manages competing demands;

Able to deal with frequent change, delays, or unexpected events.

Working Conditions and/or Physical Requirements

• Ability to lift up to 50 pounds.
• Attention to detail, organization skills, and the ability to work in various

• physical positions, including standing, sitting, walking, bending and
• repetitive movement.

About UG2

• Founded in 2012, UG2 is privately held and headquartered in Boston,
• Massachusetts. At UG2, we set the standard in facility services through our
• relentless pursuit of innovation and excellence. We take pride in exceeding
• client expectations and fostering a culture of continuous improvement.
• Every team member is integral in shaping our strategy and driving our mission.
• By embodying our commitment to service excellence, they directly contribute to
• UG2's growth and our reputation for delivering unparalleled results in a
• client-focused industry.