Account Manager

Description

Account Manager

Job Summary

The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our

employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Essential Duties

Establish trust and respect with clients

Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved

Position the agency as a partner who provides leadership, insights, and guidance with the client’s account

Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks

Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made

Continuously monitor client feedback to guarantee a continuously high client satisfaction level

Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency

Have an extremely high level of ownership and responsibility; represent the client internally

Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior

• Regular and reliable attendance is expected as this is a full-time position
• Other duties as assigned by management

Requirements

• 3+ years of proven experience of successful client growth and retention
• Highly organized and maintains documentation on every aspect of work
• Detail oriented with strong communication skills, written and verbal
• Entrepreneurial mentality and client-centric
• Motivated, team player, and quickly adapts to change
• Work well under pressure in a high volume, fast paced environment
• Salesforce knowledge working out of accounts, projects, tasks, and reports

Physical/Mental Requirements for the Job

• Prolonged periods of sedentary movement
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Certain management positions might be required to occasional travel