Operational Key Account Manager - Trucking

POSITION OVERVIEW

We are seeking a motivated and reliable Operational Key Account Manager - Trucking to join our domestic transportation team. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly and promptly, and enjoys building strong relationships with carriers and internal teams. Successful candidates are strong negotiators, proactive problem-solvers, and positive team players.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Source and negotiate rates with carriers to move domestic freight efficiently
• Coordinate pickups and deliveries while ensuring on-time performance
• Respond to emails, calls, and messages in a timely and professional manner
• Maintain clear communication with customers, carriers, and internal teams
• Resolve issues such as delays, detention, and scheduling changes proactively
• Track shipments and provide real-time updates as needed
• Build and maintain strong carrier relationships
• Support team members and contribute to a collaborative work environment

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• Strong negotiation and communication skills
• Ability to manage multiple shipments simultaneously
• Timely email and phone response habits
• Positive attitude with a team-first mindset
• Strong organizational and time-management skills
• Ability to work under pressure and meet deadlines
• Basic understanding of domestic trucking operations (preferred)
• Experience in freight brokerage or domestic trucking
• Familiarity with load boards and TMS platforms
• Knowledge of common equipment types (dry van, flatbed, reefer, etc.)
• Customer service or logistics background

PHYSICAL REQUIREMENTS

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.