Account Manager, MDU

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career; you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

The Account Manager, MDU is responsible for managing and growing relationships within assigned multi-dwelling unit (MDU) properties. This role serves as the primary point of contact for property managers, ownership groups, and HOA/POA boards to ensure strong account retention, revenue growth, and service excellence. The Account Manager will drive penetration within existing properties, support new property launches, coordinate cross-functional execution, and deliver exceptional customer experience aligned with Ezee Fiber’s growth strategy.

ESSENTIAL FUNCTIONS

Account Management & Growth

Manage and grow a portfolio of assigned MDU properties to achieve revenue and penetration targets.

Serve as the primary relationship owner for property managers, developers, and ownership groups.

• Develop account plans to increase resident adoption and reduce churn.
• Identify upsell opportunities including bulk agreements, renewals, and service expansions.

Partnership & Relationship Management

• Build and maintain strong executive-level and onsite relationships within MDU properties.
• Conduct regular business reviews with property stakeholders.
• Oversee contract renewals and coordinate negotiation support as needed.
• Represent Ezee Fiber at HOA/POA meetings, resident events, and property engagements.

Cross-Functional Coordination

Partner with Construction, Engineering, and Operations to ensure seamless onboarding of new properties.

Collaborate with Marketing on demand generation campaigns and resident engagement initiatives.

Coordinate service issue resolution and escalation management to protect customer satisfaction.

Performance & Reporting

• Monitor KPIs including penetration rates, churn, service levels, and revenue growth.
• Maintain accurate CRM records, pipeline updates, and forecasting.
• Provide regular reporting on account health and revenue performance.

QUALIFICATIONS

Education and Experience Requirements: Bachelor’s degree in Business, Marketing, or related field preferred. Minimum of 3–5 years of experience in account management, MDU sales, property management partnerships, or telecommunications.

• Experience managing MDU or enterprise-level accounts.
• Strong understanding of bulk agreements and partnership models.
• Proven ability to meet or exceed revenue and retention targets.
• Strong negotiation and relationship-building skills.
• Excellent communication and presentation abilities.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• CRM proficiency required.
• Familiarity with fiber or telecommunications services preferred.
• CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver’s License

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TRAVEL REQUIREMENTS

Must be able to travel up to 50% to project sites, corporate office, vendor meetings, and other business locations as required.

TOTAL REWARDS

• Competitive compensation package• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• 401(k) with company match• Paid time off and other generous benefit programs• Tuition reimbursement

Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.