Account Manager

Here is what the right person will be doing:

• Position will be responsible for inside sales and customer service, ranging

from initial quoting activities to maintaining and growing the business

relationship with customers

• Serve as the lead point of contact for all customer Account Management matters
• Build and maintain strong, long-lasting client relationships to understand and

support client needs

• Work collaboratively with team members in other functional areas such as

Supply Chain, Engineering, Quality, Manufacturing,       Business Unit Director

and Planning

• Interface with internal personnel regarding sales order planning, forecasting,

pricing, engineering/technical issues, production scheduling, and the variety of

daily issues related to a fast-paced sales environment

• Ensure the timely and successful delivery of our product according to customer

needs and objectives

• Proactively provide customers with delivery updates as necessary
• Assist in the collection of receivables as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal

and external stakeholders

• Proactively identify and address customer issues (theirs and ours) and

escalate as needed

• Develop, follow and maintain/improve standard sales processes
• Follow company and OSHA safety procedures, and bring any safety observations

to the attention of the management team