Junior Account Manager

Summary

The junior account manager will be responsible for building and nurturing multiple account relationships with Catholic parishes. The Jr. Account Manager will be responsible for serving as a contact for Catholic parishes that are assigned to them. The Jr. Account Manager assists in planning and coordinating a diverse set of outreach efforts at Catholic parishes across the United States, value-added offerings and key events that will strengthen the relationship and achieve internal growth targets. They will be expected to understand the unique needs of each parish they are assigned to ensure value and excellence is delivered in each experience provided. They will collaborate with key channel leaders to schedule and customize offerings and impactful experiences that will compel others to participate in the Unbound community. This role will have or develop expertise in their unique market, awareness of emerging trends, and the capability to proactively address new opportunities and to troubleshoot account specific issues.

The Jr. Account Manager will partner with others inside Unbound to strategically reach out to parishes, and document communications as well as results

The ideal candidate will have a proven track record of success in sales, marketing, consulting or account development. They must have outstanding relationship building and communication skills and will be able to utilize phone and digital forms of communication to nurture these relationships in furtherance of Unbound’s strategic plan. They will offer differentiated and relevant value and programming to strategic level relationships, while bringing back market insight and customer feedback to Unbound.

The primary work location for this role will be in Unbound’s Kansas City, KS office, with some flexibility to work remotely.

Who We Are

Unbound is an international nonprofit based in Kansas City, Kansas, and founded by lay Catholics grounded in the Gospel call to put the needs of the marginalized and vulnerable first.

Our mission is to support families and communities worldwide on their self-directed paths out of poverty.

Our vision is to build a world free from poverty where all people have access to resources, community support and the ability to make decisions that improve their lives and uphold human dignity.

Unbound offers a practical way for sponsors, donors and volunteers to make a personal and direct impact as partners in our global community.  Through walking with a child and family, youth, elder or community on their path out of poverty, our supporters have an opportunity to expand their worldviews and be part of creative solutions to poverty.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

• Execute scalable and impactful outreach efforts (mail, phone, email, in person meetings) to build a steady pipeline of opportunities, while documenting and monitoring progress in applicable systems and tools
• Build rapport and trust with integrity, transparency and a commitment to excellence
• Utilize a consultative selling approach and appropriately customize offerings
• Secure and schedule pastor led appeals and other appeals for Unbound representatives at Catholic communities or events that are assigned
• Proactively coordinate account specific plans and tactics with channel leaders, outreach team members, marketing, and operations
• Trouble-shoot issues and address opportunities with responsive follow-up and attention to detail
• Improve sales processes and contribute to refining prospecting and outreach strategies

Supervisory Responsibilities: None

Personal Characteristics & Competencies – To perform the job successfully, an individual should demonstrate the following competencies and skills.

• Passionate about Unbound’s mission
• Demonstrate diversity by recognizing the dignity of each person reflected in the structure and activities of Unbound which include relationships of mutual respect, teamwork, and commitment to Unbound’s core values.
• Excellent written and oral communication skills including the ability to synthesize information into clear, concise messages in a compelling manner to internal stakeholders.
• Ability to build trusting, collaborative relationships with internal stakeholders and decision makers in Catholic communities across the United States.
• Professional appearance and attitude, self-motivated and goal driven.
• Ability to demonstrate poise, tact, and diplomacy. Strong teamwork aptitude required.
• Strong interpersonal skills to establish and maintain effective working relationships and the ability to model our core values.
• Ability to manage difficult or emotional customer situations; Respond promptly to both external and internal needs of customers: keep commitments and demonstrate initiative.
• Growth mindset that balances reflection and action.
• Willingness to contribute to and help create an atmosphere of learning.
• Willingness to take prudent risks.

Qualifications and Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Specific qualifications include:

• Bachelor’s degree; preferably in marketing, communication or public relations or related experience.
• Comfort working with Roman Catholic parishes, clergy and parish staff along with a familiarity and respect for Catholic communities, hierarchy, practices, and teachings.
• 1 year of experience inside sales, customer service, relationship management, or business to business marketing.
• Passion for servant leadership with a focus on social justice, individual empowerment, and community building.
• Excellent interpersonal and communication skills that enable networking and relationship building, troubleshooting issues
• Proven ability to manage time effectively, respond quickly to changing priorities, and adapt within a fast-paced environment.
• Technical aptitude as a user of customer relationship management (CRM) tools, virtual communication and teleconferencing platforms, Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Teams
• Team player who commits to shared goals and inspires others to continually improve processes and skills.
• Ability to effectively communicate over the phone and through written communication in Spanish is a plus.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Frequently required to sit, stand, and walk.
• Required to talk and hear consistently.
• Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
• Ability to travel domestically and internationally occasionally
• Ability to travel and to represent Unbound at regional and national conferences (1-3 per year)
• Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Noise level in the work environment is usually moderate.