Account Manager

Account Manager

• National Corporate Housing is hiring an Account Manager for their Insurance
• Housing Division, specifically for the Pacific Standard Time zone. The role
• involves providing exceptional customer service to insurance companies and their
• clients by assisting families and individuals in finding temporary housing
• solutions. Responsibilities include booking various types of accommodations
• (hotels, single-family homes, RVs, trailers, apartments, condos) and managing
• all stages of the sales process, including paperwork.

• The ideal candidate will have strong communication skills, a professional image,
• and excellent customer service abilities. This is a remote position, and the
• company will provide necessary equipment. Candidates must have reliable
• high-speed internet and a suitable workspace.

• National Corporate Housing is a multi-brand, global leader in providing
• temporary housing program management for global business travel and corporate
• relocations. National Insurance Housing is a Single Source Solution® for ALE
• (Additional Living Expenses) Housing. We combine our vast resource of suppliers
• with our expertise in insurance housing, temporary living, and customer service
• to offer more housing choices and an easier process to displaced policyholders
• across the U.S.

Responsibilities

• Main point of contact for the insureds, members and insurance adjusters

assisting with temporary housing.

• Search and book hotels and temporary housings for the insureds who are

displaced from their home due to damage.

• Ambassador of brand and customer experience throughout entire housing

process.

• Mange the needs of insureds and ensure expenses stay within the policy

limits.

• Educator and facilitator throughout entire housing process.
• Builds and maintains relationships with clients, outside sales reps, hotels,

vendors, and other business contacts.

• Resolve any issues related to the stay of the hotel or temporary housing.
• Input and maintain accurate records within company database.
• Partnership with sales team to provide consistency in service.
• Document preparation as it pertains to placements of the insureds in

accordance with company guidelines and policies.

• Manage high volume emails, inbound and outbound calls.
• Participation in our after hours, on call, rotation.
• Other duties as assigned.

Requirements

• Bachelor’s Degree is ideal.
• Three to five years of sales experience.
• Proven experience in an inside sales position required and/or experience in

apartment leasing, hospitality/hotel is a plus.

• Must be a fast paced, independent, motivated self-starter with a drive to

succeed.

• Prioritize and multi-task a high volume of customer inquiries in a timely and

effective manner.

• Strong communication (verbal and written) and presentation skills.
• Excellent verbal and written skills including proficiency in grammar and

phone etiquette.

• Computer skills including proficiency with Microsoft Outlook, Word, and

Excel.

• Strong ability to multitask with a sense of urgency and deadline oriented.
• Must be able to meet daily, monthly, quarterly, and yearly goals.
• Ability to show empathy and compassion during stressful situations.
• Must be able to offer and implement creative solutions in the selling

process.

• Excellent customer service skills.

• All employees are expected to have knowledge of National’s business units and
• established procedures and compliance rules pertinent to their positions.

Benefits

• Competitive Base Salary + Uncapped commissions
• $23.00-$32.00/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft

protection

• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when

available)

• National is a drug & alcohol-free workplace. Please note that we conduct a

• background check and 5 panel drug screen after a contingent offer has been
• made.

Additional Information

Fair Labor Standards Act (FLSA): Non-Exempt

Will not provide assistance with relocation costs.

• National Corporate Housing is an equal opportunity employer.  Qualified
• applicants will be considered without regard to age, race, creed, color,
• national origin, ancestry, marital status, affectional or sexual orientation,
• gender identity or expression, disability, nationality, sex, religion, or
• veteran status.