Account Manager - Enterprise Solutions

Account Manager – Enterprise Solutions

Position Overview

• The Account Manager supports key enterprise client relationships across multiple
• projects, markets and STO Building Group Business Units.

• The role provides account-level oversight of client experience and project
• performance while developing client relationships and understanding the client's
• organization, priorities, portfolio and future needs.

• Working with the Account Director, Senior Account Director, and Alliance
• Partners / Business Unit leadership, the Account Manager helps execute account
• strategy, identify risks and opportunities, and connect client needs with STO
• Building Group capabilities.

• The Account Manager does not replace Business Unit or project leadership or own
• day-to-day project execution.

Key Responsibilities

• Account Oversight & Client Experience
• Maintain an account-level understanding of project performance, client

satisfaction, significant risks and commitments.

• Identify trends or issues requiring account-level attention and escalate

significant concerns appropriately.

• Help drive a consistent client experience across projects, markets and

Business Units.

Client Relationships & Intelligence

• Develop relationships with key client stakeholders and decision makers.
• Understand the client's organization, priorities, portfolio and future needs.
• Maintain account dashboards / client intelligence and share relevant insights

with the account team.

Strategy & Growth

• Support the Account Director or Senior Account Manager in executing account

strategy and priorities.

• Identify opportunities to expand relationships, services, geographies and

Business Unit participation.

• Connect client needs with STO Building Group capabilities and resources.
• Participate in strategic client meetings and account reviews.

Account Management

• Maintain accurate account, relationship and opportunity information in

Salesforce.

• Maintain the Account Playbook and other account-management tools.
• Coordinate account-level actions and ensure clear ownership and

follow-through.

• Lead completed project after action review process and new project

onboarding.

• Closely monitor account financials and escalate issues accordingly.

Qualifications

• 7+ years of relevant construction, A/E/C, real estate or client-management

experience.

• Strong understanding of construction and the project lifecycle.
• Strong client relationship, communication and business skills.
• Ability to work effectively across Business Units and geographies without

direct authority.

• Organized, accountable and consistent in follow-through.
• Bachelor's degree in a related field preferred.

Compensation

• Eligible for discretionary bonus in addition to base compensation based on
• company and individual performance.

Salary: $140,000 - $175,000

• The STO Building Group family of companies—Structure Tone, Structure Tone
• Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan
• Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott
• Construction, and RC Andersen—includes over 4,000 employees located in offices
• throughout the US, Canada, UK, and Ireland. We provide a complete range of
• construction services, from site selection analysis, design constructability
• review and aesthetic enhancements to interior fit-outs, new building
• construction, and building infrastructure upgrades and modernization. Learn more
• about how we partner with our clients to imagine, execute, and realize their
• vision at stobuildinggroup.com.

EEO

• We are an equal opportunity employer. We evaluate qualified applicants without
• regard to race, color, religion, sex, sexual orientation, gender identity,
• national origin, disability, veteran status, and other legally protected
• characteristics.