B - ACCOUNT MANAGER

• Bedrock Landscaping is seeking an experienced, customer-focused Account Manager
• to manage client relationships, oversee landscape maintenance services, and
• ensure our customers receive exceptional service. This position serves as the
• primary point of contact for assigned accounts and works closely with field
• operations to ensure quality, address concerns, and identify opportunities for
• additional services.

RESPONSIBILITIES

• Manage and maintain strong relationships with assigned commercial landscape

clients.

• Serve as the primary point of contact for customer questions, requests,

concerns, and service needs.

• Conduct regular property inspections to ensure landscaping meets Bedrock

standards and client expectations.

• Communicate service expectations, property needs, and corrective actions to

field supervisors and crews.

• Follow up with customers regarding service quality and resolve concerns in a

timely and professional manner.

• Identify opportunities for enhancements, improvements, seasonal services,

irrigation repairs, and additional landscaping services.

• Prepare proposals and estimates for enhancement and additional service

opportunities.

• Monitor approved enhancement projects and coordinate with operations to

ensure work is completed accurately and on schedule.

• Participate in client meetings and property walks as needed.
• Maintain accurate documentation of customer communications, property needs,

proposals, and follow-up items.

• Assist with account renewals and client retention efforts.
• Monitor account performance and work with management to address service,

labor, or profitability concerns.

• Coordinate with operations, irrigation, enhancements, and other departments

to ensure customer expectations are met.

• Respond promptly to urgent customer or property concerns.
• Maintain a professional appearance and represent Bedrock Landscaping

positively with customers and property management teams.

• Perform other duties as assigned.

QUALIFICATIONS

• Previous account management, customer service, landscaping, property

management, or related experience preferred.

• Commercial landscaping experience strongly preferred.
• Strong customer service and relationship-building skills.
• Ability to identify landscape maintenance and enhancement needs.
• Strong organizational and follow-up skills with the ability to manage

multiple accounts and priorities.

• Excellent verbal and written communication skills.
• Ability to work effectively with customers, field employees, supervisors, and

management.

• Comfortable visiting customer properties and working outdoors as needed.
• Basic computer skills and ability to learn company software and systems.
• Valid driver's license and acceptable driving record required.

PREFERRED EXPERIENCE

• Commercial landscape maintenance
• Landscape enhancements
• Irrigation systems
• Estimating and proposals
• Property management or HOA accounts
• Customer retention and account growth