Account Manager II, Inside Sales

POSITION SUMMARY

• The Inside Sales Account Manager II is responsible for selling MSD’s products
• and services. The incumbent will utilize business by phone principals to
• interact with customers, to include, but  not limited to, laboratory scientists
• and directors, principal investigators, and medical directors and executives.
• The incumbent will also develop revenue through the creation of sales leads,
• initiation of prospect calls, and establishment of ongoing rapport with existing
• and potential customers.

DUTIES AND RESPONSIBILITIES

• Meet or exceed sales targets for all products and meet metrics to reach those

goals. Develop tactical plans to maximize revenues.

• Implement corporate strategy in defined accounts.  Negotiate contracts and

• execute pricing strategy to maintain existing business and expand development of
• new business.

• Enhance customer satisfaction and increase MSD’s competitive advantage while

• building trust and relationships with customers through consultative selling.
• Develop strong relationships with customers.

• Develop and execute an effective business plan within assigned territory.

Perform daily pre-call planning for increased sales effectiveness.

• Recognize market trends and gain competitive intelligence within territory.

• Communicate market information and initiate development of new business
• opportunities in defined area.

• Initiate an effective team selling environment.  Coordinate plans for team

• members to achieve mutual company goals and objectives. Maintain current
• customer information in CRM database.

• Ensure sound business decisions by colleagues are based on relevant

information, take calculated risks as necessary to achieve business objectives.

• Sales Engagement:

o Cold-call prospects that are generated by external lead generation sources;

o Penetrate all targeted accounts and radiate sales from within client base;

o Handle inbound, unsolicited prospect calls and convert them into sales;

o Overcome objections of prospective customers;

• o Emphasize product/service features and benefits, quote prices, discuss credit
• terms, and prepare sales order forms and/or reports.

• Sales/Marketing Support

• o Set up and deliver sales presentations, product/service demonstrations, and
• other sales actions;

o Assist in creating RFP responses to potential clients;

o Support marketing efforts such as trade shows, exhibits, and other events

o Coordinate customer training as necessary;

o Investigate and troubleshoot customer service issues;

o Attend periodic sales training;

o Communicate brand identity and corporate position.

• Specific duties may vary depending upon departmental requirements.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Biological Sciences or related field

o Additional years of experience may be substituted for 4 year degree

• A minimum of four years of Business to Business (B2B) sales with proven sales

record

• o Relevant Industrial sales and/or academic sales required
• One year of laboratory experience, or proven aptitude for laboratory

techniques, preferably with ELISA or immunoassays preferred.

• Experience using CRM database. Salesforce preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong technical background.
• Knowledge of Immunoassays, Molecular Biology and competitive technology

systems.

• Knowledge of wide range of molecular biology applications, products, and

market.  Knowledge of MSD products preferred.

• Proven sales record with knowledge of the assigned geographic region.
• Strong sales fundamentals and analytical background.

o Strong problem identification and objection resolution skills

• Strong knowledge of B2B sales principles, methods, practices, and techniques.
• Able to build and maintain lasting relationships with customers.
• Ability to develop and execute business plans.
• A high level of confidence, integrity, interpersonal skills, and a

• professional presence for interacting in a courteous, timely, and diplomatic
• manner with customers.

• Excellent oral, written communication and interpersonal skills.

o Effectively communicate issues/problems and results that impact timelines,

accuracy and reliability of sales data

• Demonstrated propensity to be creative, collaborative, proactive, and

self-motivated in the execution and completion of assigned accountabilities.

• A wide degree of creativity and latitude is expected including the ability to

• multi-task and work productively in a demanding financial environment with
• changing priorities.

• Ability to work individually and as part of a team.
• Ability to travel on occasion.
• Proficiency in MS Office Suite.

PHYSICAL DEMANDS

• This position requires the ability to communicate and exchange information,

utilize equipment necessary to perform the job, and move about the office

• Up to 10% travel may be required

WORK ENVIRONMENT

• This position is performed in a standard office environment, remote or hybrid
• model.

COMPENSATION SUMMARY

• The annual base salary for this position ranges from $78,100. to $116,200. This
• salary range represents a general guideline as MSD considers other factors when
• presenting an offer of employment, such as scope and responsibilities of the
• position, external market factors, and the candidate’s knowledge, skills,
• abilities, education and experience. Employees may qualify for a discretionary
• or non-discretionary bonus in addition to their base salary. These annual
• bonuses are intended to recognize individual performance and enable employees to
• benefit from the Company's overall success.

BENEFITS SUMMARY

• At MSD, we offer a comprehensive benefits package to support our employees'
• well-being and financial security. In addition to competitive salaries, our
• benefits include medical, dental, and vision coverage, along with prescription
• benefits. We provide a 401(k) plan with company matching, flexible spending
• accounts, and company-paid short- and long-term disability insurance as well as
• group life and accidental death and dismemberment insurance. Our offerings also
• encompass paid vacation, paid sick leave, paid holidays, and paid parental
• leave, along with an employee assistance program. Additional voluntary perks
• include a fitness club membership contribution, pet insurance, identity theft
• protection, home and auto insurance discounts, and optional supplemental life
• insurance.

EEO/AA STATEMENT

• MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to
• fostering a diverse and inclusive workplace where all individuals are treated
• with respect and dignity. We welcome applications from all qualified candidates,
• making employment decisions without regard to race, color, religion, creed, sex,
• sexual orientation, gender identity, genetic information, marital status,
• national origin, age, protected veteran status, pregnancy, disability status, or
• any other protected characteristic. For our full EEO/AA and Pay Transparency

statement, please visit here

• [https://www.mesoscale.com/en/our_company/careers/equal_employment_opportunity_statement].
• Meso Scale Diagnostics uses E-Verify [https://www.e-verify.gov/] to validate the
• work eligibility of candidates.

• Meso Scale Diagnostics uses E-Verify to validate the work eligibility of
• candidates.