Sales Account Manager

Join VitalCaring – Where Your Passion Changes Lives!

Who We Are

Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.

What Sets Us Apart?

Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you’ll represent innovative solutions that truly make a difference for patients and families - today and into the future

Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity.

Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success.

Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities.

Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements.

Care Transition Navigator (CTN) – Home Health

Field-Based | Hospital-Focused | Patient Transition & Care Coordination

Role Overview

The Care Transition Navigator plays a critical role in ensuring safe, seamless transitions from the hospital to home health care. This position works directly within assigned hospital systems, partnering with case managers, physicians, patients, and families to coordinate care, reduce readmissions, and improve patient outcomes.

This is a high-impact, relationship-driven role that blends clinical insight, care coordination, and referral management to support both patient success and agency growth.

Key Responsibilities

Serve as the primary liaison between hospital teams, patients, and VitalCaring clinicians to ensure seamless transitions from hospital to home

Conduct bedside assessments to identify clinical needs, risk factors, and barriers to successful discharge

Partner with case managers and physicians to develop and execute safe, patient-centered transition plans

Drive timely admissions by coordinating referrals and ensuring smooth handoffs into home health services

Build strong, trusted relationships with hospital partners through consistent communication and follow-through

Complete post-discharge follow-up within 48 hours and ensure timely primary care coordination

Collaborate with internal teams and support initiatives focused on improving outcomes and reducing readmissions

Required Qualifications

Active RN, LVN/LPN, or PT license in the state of employment (or compact eligibility, if applicable)

Minimum of two (2) years of clinical experience; home health or post-acute experience preferred

Experience in healthcare coordination, case management, clinical care, or hospital-based roles

Strong understanding of patient care transitions, discharge planning, or post-acute services

Demonstrated ability to build relationships with healthcare providers and interdisciplinary teams

Excellent communication skills with the ability to engage patients, families, and clinicians effectively

High level of organization with the ability to manage multiple patients and priorities simultaneously

• Proficiency with EMR systems and basic computer applications
• Valid driver’s license and reliable transportation
• Preferred Qualifications

Experience in home health, hospice, or post-acute care

Background working within hospital systems (case management, discharge planning, or bedside coordination)

• Knowledge of CMS guidelines and readmission reduction strategies
• Familiarity with Homecare Homebase (HCHB) or similar EMR systems

Work Environment & Expectations

Field-based role with regular presence in assigned hospitals and healthcare facilities

High-touch, patient-facing position requiring strong interpersonal and clinical communication skills

Fast-paced environment requiring adaptability, critical thinking, and proactive follow-through

Performance expectations tied to both patient outcomes and successful care transitions/admissions

Requires strong time management to balance hospital coordination, patient interaction, and documentation

Benefits

• Health & Wellness
• Medical, Dental, and Vision coverage
• Pharmacy benefits

Virtual care and mental health support

• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Supplemental health and life insurance
• Financial & Protection
• 401(k) with company match
• Employee referral program
• Prepaid legal services
• Identity theft protection
• Work-Life Balance & Perks
• Generous paid time off
• Pet insurance

Tuition and continuing education reimbursement

All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.