Physician Account Manager

• We Provide Solutions. Patients and Physicians rely on our diagnostic testing,
• information, and services to help them make better healthcare decisions. These
• are often serious decisions with far reaching consequences, and require
• sensitivity, tact, and a clear dedication to service. It’s about providing
• clarity and hope.

• The Physician Account Manager is responsible for driving territory growth and
• profitability of laboratory sales through providing service and the resolution
• of issues in support of several sales territories.  The Physician Account
• Manager has close cooperation with Physician Account Executives, which is
• essential to support the collaborative selling model.

This is a field-based sales position with daily travel throughout the Summerlin

market.

RESPONSIBILITIES

• Manage accounts through ongoing business reviews of service, logistics, and

supplies to identify customer needs

• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in

• cooperation with Physician Account Executives or Specialty Account
• Executives.

• Partner with Physician Account Executive to resolve account specific service

issues

• Partner with Customer Solutions Group to facilitate, prioritize and resolve

customer service issues

• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists;

Marketing Department, Laboratory resources, and regional resources as

needed)

• Provide continuing education to the customer on new technologies and

laboratory testing

• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

QUALIFICATIONS

• Required Work Experience:
• Three to four years of experience in sales or with account ownership

Knowledge

• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and

general economics of business.

Skills

• Ability to develop and sustain strong customer relationships and strong

planning and organizational skills

• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education

• Bachelor’s Degree Required

Quest Diagnostics honors our service members and encourages veterans to apply.

• While we appreciate and value our staffing partners, we do not accept
• unsolicited resumes from agencies. Quest will not be responsible for paying
• agency fees for any individual as to whom an agency has sent an unsolicited
• resume.

• Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender
• Identity/Religion/National Origin/Disability/Vets or any other legally protected
• status.