Inside Sales Account Manager

Position Description

• The Inside Account Manager is responsible for generating revenue and gross
• margin for the company by developing and maintaining a strong customer base.
• This position utilizes relationship-based selling techniques to meet the steel
• needs of each customer, while maximizing the profitability of the company. Other
• sales aspects include pricing and negotiation.  The Inside Account Manager’s
• responsibilities extend beyond sales and also include heavy amounts of order
• entry, order tracking, and problem resolution.  The most successful Inside
• Account Managers take full ownership of their customers and orders and go the
• extra mile to ensure their customers are not just satisfied, but also informed
• throughout the entire sales process.

Primary Responsibilities

• Build customer relationships with new and existing accounts to maximize

territory growth

• Understand each customer’s needs, and accurately fulfill expectations for

quality, delivery, paperwork, communication, etc.

• Exhibit mentality of problem-solving that helps uncover solutions to customer

needs

• Price inquiries in a manner which maximizes revenues , with consideration to

minimizing operational costs

• Understand return on invested capital (ROIC), and exhibit decision making

abilities which align with the goals of the company

• Develop an in-depth understanding of the steel products and services offered

by State Steel

• Engage Outside Account Managers and sales management on significant

inquiries  to help maximize the probability of success

• Monitor the overall goals and results of the territory, and the entire

company on a regular basis

• Provide feedback related to the market conditions of the territory
• Cooperate with teammates both within, and outside the Sales Dept.
• Assist other account managers with their daily activities when needed

Physical & Work Requirements

• Ensure professional appearance appropriate for meetings with executive level

employees or clients

• Requires ability to perform primary job responsibilities while spending long

periods of time at a computer

• Limited travel (3 to 4 times per year max)
• May require travel to the office in extreme weather conditions

Required Background, Competencies & Expertise

• Tremendous drive for results
• Highly proactive and takes great initiative; proven self-starter; goes the

extra mile

• Strong customer orientation with proven relationship building skills
• Tremendous responsibility and ownership of customer challenges
• Diligently and consistently demonstrates an ownership mentality
• Proficient in utilizing required software applications (SalesForce, SAP

(coming), Microsoft Office, etc.)

• Strong written and oral communication skills
• Strong cooperation and collaboration skills
• Understanding of basic economics related to supply and demand
• Composure
• Instills trust and confidence
• Comfortable with negotiation
• Highly detail-oriented and very thorough
• Strong numerical abilities
• Excellent organization skills
• High learning agility

Preferred Background, Competencies & Expertise

• Proven experience in a role responsible for managing the needs of customers
• Knowledge of general principals of business related to revenue generation,

cost impacts and bottom-line results

• Background in the steel industry or a related field
• Bachelor’s degree in Business Administration or related discipline or

equivalent work experience