Account Manager

The Company

• Czarnowski is one of the four studios of the Czarnowski Collective. It combines
• operations, strategy, design, and fabrication to create exhibits and events that
• engage communities, generate brand enthusiasm, and educate consumers. It’s been
• over 75 years since we opened our doors, but we’re still not resting on our
• reputation or accolades. We’re wondering “what if...” anticipating what’s next
• and embracing our role within the Czarnowski Collective as forward-thinkers for
• forward-thinking brands.

• Joining the Czarnowski Collective means the opportunity to be more than a
• number, more than a job title, more than a spectator. We are a collective of
• dreamers and thinkers, doers, and makers…and we’re searching for more of the
• same to join the ranks.

The Purpose

• We are seeking an exceptional Account Manager to join our team. As an Account
• Manager, you will be responsible for all aspects surrounding the delivery of
• Czarnowski’s customer marketing programs. Your focus will be on developing and
• producing outstanding events for our existing clients’ trade show programs,
• sales meetings, and private events. You will work closely with Account Directors
• to maintain strong client relationships while managing the tactical aspects of
• project deliverables, on time and on budget, utilizing the full breadth of our
• remarkable technical and execution resources. As an Account Manager at
• Czarnowski, your role is integral to the overall success of our client’s
• marketing programs.

• As the primary point person, you will oversee every facet, from creative
• development to production oversight, logistics coordination, vendor management
• and collaboration with the entire Czarnowski network in support of our
• customers. Your attention to detail and organizational prowess will ensure the
• seamless execution of each event!

The Job

• Account Responsibilities
• Serve as the primary point of contact between Czarnowski and our customers

for all project deliverables.

• Foster effective working relationships with colleagues at all levels within

the company and contribute to a positive, healthy work environment.

• Utilize Microsoft Office Suite and all Czarnowski systems to efficiently

• interact with internal and external teams and prepare client correspondence,
• proposals and presentations.

• Engage and communicate with appropriate estimating teams and support services

• – includes creating show services specific estimates and reformatting
• existing estimates.

• Develop timelines, schedules, and project plans, communicating action items

to project teams and monitoring adherence to deadlines.

• Possess strong operational knowledge of Czarnowski systems, tools and

• processes related to project workflow to manage workload efficiently and
• effectively.

• Collaborate with Czarnowski operational departments and personnel to ensure

timely

• completion of project deliverables.
• Work closely with on-site field teams to manage required show services and

schedule

• installation and dismantle labor for your projects.
• Observe and maintain deadlines, prioritize workload, and operate with

pre-determined project time constraints.

• Manage approval processes and ensure all solutions comply with show-specific

rules and

• regulations.
• Proactively identifying and addressing project related issues, collaborating

with relevant

• stakeholders to develop appropriate resolutions.
• Respond promptly to all internal and client related communications, at

minimum,

acknowledging receipt within 24 hours.

Financial Responsibilities

• Assist with forecasting client financial activity with Czarnowski on a

12-month rolling calendar.

• Maintain and update project information, including financials, within

Czarnowski systems.

• Manage project change orders, ensuring cost related approvals are documented

and

• communicated with relevant stakeholders.
• Review and reconcile estimated costs with actual incurred costs, providing

• detailed reports to project team along with recommendations for proposed
• invoice amounts.

• Maintain and ensure target profit margins, evaluated per project and on an

annual basis.

• Review, recommend and implement estimating adjustments to recurring projects

• based on historical (incurred) financial data to maintain target profit
• margins.

• Review all estimates and invoice drafts for accuracy prior to submitting to

customers.

• Understand client specified billing procedures and AP/Procurement specific

• client contacts to submit invoices and resolve unpaid invoices in a timely
• manner.

The Person

• Passionate about working with people, ability to quickly develop a rapport

with customers.

• Pro-active self-starter, entrepreneurial, and solutions-oriented
• Adaptable, open-minded, and receptive to feedback and able to adjust in

real-time.

• Comfort in new environments and scenarios, willingness to travel.
• Collaborative, comfortable presenting and receiving information in a group

setting.

• Respectful, thoughtful, courteous, and able to maintain a professional

demeanor under

• pressure.
• Organized, articulate, detail-oriented and an effective communicator.
• Technologically savvy, comfortable using a wide variety of programs,

software, and   applications

• Preferred Experience:
• 3+ years of experience in face-to-face experiential marketing or a creative

solution- based agency.

• 3+ years of client facing experience in an event/exhibit marketing agency.
• Experience in working with large, multi-faceted teams in a leadership and/or

supporting role.

• Demonstrated ability to interpret complex, often conflicting information,

reorganize and

• distribute to appropriate teams clearly in written and verbal formats.
• BA/BS degree or equivalent of relevant work experience.

What we offer

• Medical, Dental, and Vision benefits effective within 30 days (or less) of

your start date

• 401K matching with no vesting period (you are fully vested as of day 1)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Collaborative Work Environment

Collective Culture Core Values

• We recognize that the success of our business rests with the skills and efforts
• of our people, and in return for their contributions, our employees can expect a
• flexible work environment that delivers on the 10 principles that define our

company culture

• We celebrate creativity, curiosity, innovation and imagination.
• We are humble and respectful.
• We act with honesty and integrity.
• We empower and trust one another.
• We embrace individuality and an entrepreneurial spirit.
• We champion initiatives that bolster diversity, equity and inclusion.
• We prioritize safe, ethical and sustainable business practices.
• We foster a culture of meritocracy - rewarding skills and abilities, instead

of influence.

• We always deliver.
• We don’t take ourselves too seriously.

• Through several existing and future initiatives, Czarnowski Collective is
• exploring thoughtful and creative ways to embrace individuality, and more
• effectively champion diversity, equity and inclusion across our network.

EEO Statement

• Czarnowski Collective is proud to be an Equal Opportunity Employer. We don't
• just accept difference – we honor, nurture, and celebrate it! All aspects of
• employment including the decision to hire, promote, discipline, or discharge,
• will be based on merit, competence, performance, and business needs. We don’t
• discriminate based on race, religion, color, national origin, sex/gender
• (including pregnancy, childbirth, or related medical conditions), sexual
• orientation, gender identity, gender expression, age, status as a protected
• veteran, status as an individual with a disability, or other applicable legally
• protected characteristics.