Nurse Account Manager

Knoxville, Tennessee, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Knoxville, Tennessee.

Why East Tennessee Pharmacy Services? We’re reimagining medication management and transforming care.

Who We Are and What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

We are specifically looking for qualified candidates who currently live in Kingsport and Johnson City, TN to support our tri-city territories

The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention. Responsible for building and maintaining a strong working relationship with all clients by serving as the primary contact on issue resolution, providing clinical and regulatory expertise and conducting client staff training.

Attributes Required

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy

Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation

Relational – ability to build relationships with business unit management and become “trusted advisor”

Strategy and Planning – ability to think ahead, plan and manage time efficiently

Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level

Team Oriented – ability to work effectively and collaboratively with all team members

Essential job functions (include the following)

Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care.

Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner. Manage client expectations and communicate status and relevant updates through issue resolution.

Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.

Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service. Assist in onboarding activities such as data collection and eMAR support.

Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement

Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.

Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.

Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.

Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.

Maintain expertise regarding pharmacy industry standards of practice, regulations, and clinical skills needed to support clients.

Other essential functions and duties may be assigned as needed.

Education and/or Certifications

• Nursing Degree (LPN) required
• Active State Nursing license required
• Valid driver’s license and clean driving record

Skills and Qualifications

3+ years of related experience; experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, preferred

• Advanced computer skills, including excel, word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction

Great attention to detail and accuracy

Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

Quality minded; motivated to seek out errors and inquire about inaccuracies.

Work Environment

Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.

The noise level in the work environment is usually low to moderate.

Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

• Requires desk work in office environment.
• Ability to work flexible hours

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

• Compensation & Financial
• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing
• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off
• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.