Benefits Account Manager

Company

Marsh McLennan Agency

Description

• JOB TITLE: Benefits Account Manager
• JOB TYPE: FLSA Non-Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES

Documentation

Benefit Point & ImageRight

• Enter client data into Benefit Point adequate to complete following:
• RFP’s
• Prospect/opportunity Report
• Update Client Rates and Plans tab with final agreed information within 5 workdays of client acceptance of renewal or new business presentation

Customer Service

Provide support for Account Executive through duties and responsibilities listed this Job Description and Benefits Timeline.

Research and answer questions regarding benefit plans, claims and billings for client, update Benefit Point activities and adhere to the Benefits Timeline

Assist bSwift team with set-up of client web site as directed by Benefits Operations Manager.

Maintain on-line client binder as per department guidelines

• Coordinate workflows as per activities created as per Benefit Timeline
• Begin to act as a lead for other Account Manager’s in the absence of the Account Executive

Marketing

Request for Proposal (RFP) – Create and release to Carriers by due date as per Benefit Timeline

Create and maintain marketing binder as per Department Guidelines and Benefit Timeline

Follow up with carriers to ensure they have everything needed to quote, submit any missing information, review quotes as they are received to ensure they are correct and received by the deadline as per RFP timelines.

Spreadsheets – Prepare and review for accuracy as per Department Guidelines and Benefit Timeline.

Formal Proposal –Finalize and review for accuracy spreadsheets and any other materials that are to be included in the Formal Proposal. Preparation for the Formal Proposal can include copying, printing and binding or materials necessary for creating the formal proposal.

Communication

Prepare and develop communication booklets as per Department Guidelines and Benefit Timeline.

Enrollment Meetings – Conduct enrollment meetings as necessary

Reporting

ICAF/Milliman/DMW – Gather Data necessary and submit to carriers. Compile information for Sr. Account Consultant/Executive Team Lead as per Department Guidelines and Benefit Timeline.

Aggregate Reports – Upon request of Account Executive, create the aggregate report that uses in their analysis to the client.

Initiate stewardship report from workflows and activities in Benefit Point.

Compliance

Medicare Part D - Submit Medicare Part D disclosure letters to client as per Benefit Timeline

Schedule A’s – Compile Data from Carriers and submit Schedule A’s to client as per Department Guidelines and Benefit Timeline

Annual Notices – Prepare Annual Notices for Mail/E-mail/Distribution and request processing date from Account Manager to ensure annual distribution as appropriate.

Technical Expertise

Complete Bisys Correspondence courses for major lines of business (i.e., Health Concepts, Life Concepts, Disability Income Insurance, Group Insurance, and Health Savings Account).

Initiate participation in the GBA certification.

Participation in the EBIA Webinars for 12 hours of CE………..goal is attendance in all sessions.

Provide support to Sr. Account Consultant or Account Executive as directed.

Demonstrated success in servicing multiple client renewals under mentorship of AE or Trainer

REQUIREMENTS

Education: College Degree Preferred

24 to 36 months of experience in an Assistant Account Manager role / 24+ months equivalent industry experience preferred

Bilingual Spanish a major plus

Ability to multi-task, prioritize work, possess basic word processing and spreadsheet computer skills.

Ability to demonstrate cooperation and effective communication with clients, vendors and internally with co-workers.

Ability to service our clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.

Operational knowledge of various windows based application programs such as Excel, Word, Power Point and current Internet technologies

Willing to work overtime due to cyclical nature of business.(primarily August thru December)

Masters all Account Manager duties and demonstrates proficiency and how to research and access best practice documentation

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.