Account Manager 1

• POSITION SUMMARY:  The Account Manager will work closely with the Senior Account
• Managers and the Client to purchase and coordinate the manufacturing of
• project-related material. The position will also be responsible for costing and
• purchasing, using approved Miller Zell practices and standards to ensure cost
• effective production of items required for each client/project.

• POSITION COMPETENCIES: Responsibilities associated with each position are a
• combination of organization-wide and department specific standards. Competencies
• are evaluated initially during each employee’s Introductory Period using the
• on-boarding plan and manager observations.  Thereafter, competencies are
• assessed on an on-going basis and formally documented annually using the Annual
• Performance Appraisal Form.

MZ Core Values

Accountability - Whatever needs to be done is done.

• Accepting responsibility results in anticipation/prevention of problem areas
• from actions, and problem solving inside and outside the
• department/organization.

• Integrity – Always behave ethically and honestly in all of our actions.
• Upholding generally accepted social and ethical standards in job-related
• activities and behaviors.

• Leadership – Everything that happens in the organization accrues to our own
• account. Achieving results through people by successful objective setting,
• performance review, motivation, delegation, teambuilding, commitment gains, and
• empowerment.

• Teamwork – Everyone works together for a common goal. Working as a productive
• member of a cohesive group toward a common goal and contributing to team
• development and effective team dynamics.

Job Specific

• Continuous learning - Actively and continuously gaining insight of strengths and
• weaknesses to identify the relevant areas that need further development
• (regarding skills and knowledge) and acting upon it.

• Customer focus - Knowing the (internal and external) customer business needs and
• acting; accordingly,
• anticipating customer needs, and giving high priority to customer satisfaction
• and customer service.

• Decision making - Drawing correct and realistic conclusions and making timely
• decisions based on available information.

• Organizational awareness - Having and using knowledge of systems, situations,
• procedures, and culture inside the organization to identify potential problems
• and opportunities; perceiving the impact and the implications of decisions on
• other components of the organization.

• Oral communication - Shaping and expressing ideas and information in an
• effective manner.

• Strategic Thinking - Understands and processes complex information and exercises
• sound judgment, considering the situation, the issues, the key players, and the
• levels of authority involved.  Proposes courses of action that further the

objectives, priorities, and vision of the organization

ORGANIZATIONAL RANKING:

Reports To: Sr. Account Manager or Director

Other Responsibilities: No.

JOB FUNCTIONS

• Every effort has been made to make this job description as complete as
• possible.  However, it in no way states or implies that these are the only
• duties the incumbent will be required to perform.  The omission of specific
• statements of duties does not exclude them from the position if the work is
• similar, related, or is a logical assignment to the position.

• This position requires a team-oriented individual with strong interpersonal and
• organizational skills who can successfully manage multiple projects with
• extremely tight deadlines.  Must possess effective time management and
• communication skills.  Some print experience is required.  Basic knowledge of
• inventory control is preferred.

POSITION RESPONSIBILITIES

• Negotiate and obtain quotes from vendors and prepare cost estimates.
• Establish and maintain effective working relationships with print vendors and

internal print facilities.

• Work with graphic designers and vendors to determine the print substrates and

• production method that is best fit for the design intent and final use for
• each project.

• Seek out new vendors and qualify them for production capabilities, cost

effectiveness and quality control.

• Attend and/or assist with press checks and installations when needed.
• Monitor costs and continually strive for cost reduction and increased profit

margins

• Prepare and issue purchase orders, bill of materials, work orders and change

orders

• Ensure consistency and quality control through the print production process

and manage projects so delivered orders are within budget and on time.

• Assist in the coordination of logistics issues, packaging, and shipping of

products/projects at vendors and MZ warehouses.

• Punctuality and regular attendance are required on the job.

MEASURES OF EFFECTIVENESS

• As observed by the manager and others.
• Review of documentation.
• Project outcomes and results are delivered in a cost effective, high quality,

• competent, and efficient manner as determined by internal and external
• processes.

• Conduct and interpersonal relationships contribute positively to the delivery

• of projects and services, and to orderly operation of the department and the
• organization.

• Skills are maintained and enhanced through meetings with interdisciplinary

• team members, participation in planning activities, and attendance at
• in-service and continuing education programs.

POSITION REQUIREMENTS/QUALIFICATIONS

• Education:
• Bachelors degree.

Experience

• Minimum 3 to 5 years in purchasing, negotiating and estimating.  Prior print
• industry experience in positions such as purchasing, estimating, and/or customer
• service is strongly preferred.

• Special Skills/Qualifications:         Basic inventory control knowledge is
• preferred, project coordination skills, strong communication skills

• MENTAL AND EMOTIONAL REQUIREMENTS: The incumbent must manage stress
• appropriately; make decisions under pressure; handle multiple priorities, work
• alone or may be required to work in areas that are confined and/or crowded.

• ENVIRONMENTAL CONDITIONS: The incumbent will never be exposed to toxins,
• chemicals, detergents, and extreme temperatures (30degrees F – 115 degrees F),
• dust, fumes,  moving mechanical parts,  x-ray/electromagnetic energy, high
• pitched noises, Communicable diseases, or gases.  The incumbent will spend
• approximately 90% of their time indoors.

• PHYSICAL DEMANDS: SEDENTARY WORK: Lifting 20 lbs. maximum and occasionally
• lifting and/or carrying articles.

• PHYSICAL REQUIREMENTS:  Must be able to lift and/or push up to 30 pounds with
• mechanical assistance.  This position requires stooping, kneeling, bending,
• manual dexterity, repetitive hand and arm coordination, finger dexterity, vision
• acuity both far and near with depth perception.  The incumbent will sit 75% of
• the time and stand/walk 25% of the time.

CONTACTS / INTERACTS WITH:               Employees, Clients and Vendors