Business Analyst

Job Summary

• A Business Analyst should demonstrate commitment to delivering distinctive
• service. This position will be responsible for supporting applications across
• the firm as it relates to system setup, control tables, application parameters,
• maintenance, and problem resolution.

Job Duties and Responsibilities

• Maintains milestone, status, and dependency records for AI projects in the

system of record, keyed to a single project ID per initiative.

• Documents blockers with owner, cause, what is needed to clear them, and date

raised; tracks each to resolution and escalates items that stall.

• Prepares status reporting for team leadership from tracked data, including

milestone slippage and recurring blocker themes.

• Records decisions, approvals, and scope changes with dates and

decision-makers so the project record holds up to audit or MRM review.

• Tracks handoffs and open items owed between the AI team and intake, security,

MRM, and Technology/Production Support.

• Provide distinctive service to clients and prospects, in person and over the

• telephone. Respond to client inquiries and satisfactorily resolve client
• issues. Support firm-wide achievement of the three-ring standard (all phones
• answered by a live person within three rings).

• Provide application support of all deposit applications, teller, and platform

• as it relates to product setup and changes, testing of new releases, data
• extracts and end user support.

• Assume a lead role in all deposit, platform and teller projects including

review, management, and implementation.

• Provide reports for all ad-hoc reporting including data extracts.
• Meet all the client's financial needs, both business and personal, and refer

• clients to other specialty areas such as Trust, Investments, Insurance,
• Treasury Management, etc. as appropriate.

• Assist other team members as needed to ensure delivery of distinctive

service.

• Perform other related duties and responsibilities as assigned.

• The information on this description has been designed to indicate the general
• nature and level of work performed by employees within this classification. It
• is not designed to contain or be interpreted as a comprehensive inventory of all
• duties, responsibilities, and qualifications required of employees assigned to

this job

• Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive
• work environment.

Qualifications

• Minimum Education: College degree is preferred -- computer science or
• business-related field.

• Minimum Experience: Minimum of 10 years' experience in financial services and/or
• in relation to application or system support.

• Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word,
• Excel, and PowerPoint) or related software. Broad knowledge of bank products and
• services. Database experience preferred. Knowledge of federal and state banking
• regulations and compliance requirements as it relates to aspects of deposit and
• loan transaction processing including any internal audit requirements. Excellent
• interpersonal skills, including verbal and written communication skills.
• Effective analytical and problem-solving ability with a strong attention to
• detail. Ability to work independently as well as collaboratively and prioritize
• daily tasks. Excellent client service skills. Tact and diplomacy in dealing with
• both clients and team members. The physical activities of this job include but
• are not limited to the ability to stand and sit for prolonged periods of time,
• use of manual dexterity, verbal communication, visual acuity, repetitive motion,
• and the ability to hear. Often long periods of mental concentration are
• required. Other activities are the ability to bend, climb, balance, stoop,
• kneel, crouch, reach, walk, push, pull, lift, and grasp.