Senior Business Analyst, Product Development

Overview

Job Purpose

At Intercontinental Exchange (ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We're looking for motivated, results-oriented people to join our team.

As a Senior Business Analyst, you will be drafting business and functional requirements for development, maintenance, and support of ICE’s Authentication and Authorization platforms. This is an exciting opportunity for a technologist to showcase their problem-solving skills and help determine product road map. The ideal candidate must be results-oriented, self-motivated and can thrive in a fast-paced environment. This role requires frequent interactions with operations, technology, business development, quality assurance, sales and other stakeholders, to ensure delivery of a world class application to our users.

Responsibilities

Work independently and productively to create quality documentation and original content resource material for intellectual property development.

Collect product requirements input directly from operations, technology, business development, and sales, frame this input into the capabilities of ICE's system architecture and software offering, and translate into firm development requirements following appropriate Software processes and standards

Develop requirements and analysis artifacts including use-cases, activity diagrams, user-interface schematics, business rules, technical specifications, process flows, and API documentation

Extract and analyze data using tools such as SQL, Excel and other data mining tools

Lead the model definition process, serving as a business analyst to collect and analyze data for use in analytical models.

Assist Project Management with prioritization and tracking the implementation of system requirements.

Excellent interpersonal and communication skills thereby establishing and managing relationships at all levels with business and IT subject matter experts, internal and external stakeholders

Assist Operations with incident resolution.

Adhere to company cybersecurity policies, and protect confidential customer information and the company’s intellectual property

Study new technology and remain technically current

Knowledge and Experience

• Bachelor’s degree in Economics, Finance, Mathematics, MIS, or related discipline
• 6+ years of experience in Business analysis
• Must possess excellent written and oral communication skills
• Technical and functional business writing skills required
• Ability to provide guidance for application integrations and product solutions

Detail-oriented with demonstrated ability to write unambiguous requirements that do not imply design

Ability to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholders

Experience/familiarity with Single Sign-On, SAML, OPENID Connect, OAUTH, PASSKEYS and other authentication/authorization technologies

Demonstrates strong technical aptitude and understanding of how technologies impact delivery

Must be results-oriented and self-motivated

Must possess a good working knowledge of software testing and building high quality software

Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Visio) with strong Excel skills required.

Must be proficient in SQL, Excel and other related tools

Ability to proactively identify, report, and attack risks to project delivery using principles of iterative management

Proven organizational skills with strong commitment to customer service and product delivery

Continually seeks to reduce costs and time to market; suggests and shares innovative ideas that have practical application, especially regarding system performance and functionality

• Ability to execute and refine database queries for data analysis
• Ability to work effectively in a fast-paced, sometimes stressful environment

Ability to be adaptable to changes in priority and direction, while also enforcing change control procedures to ensure requirements changes aren't ad hoc, and are realized by the release team and stakeholders

• Understanding of basic statistical and data mining approaches and terms a plus
• Work Experience with Okta, Entra ID (Azure AD) or Ping is preferred
• Experience with Claude/Co-Pilot is preferred

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.