Business Analyst – (Travel Reservation and Settlement System) - Bilingual proficiency in Korean and English required.)

Company Description

We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Job Description

1. Core responsibilities.

• Serve as a Business Analyst and primary on-call support person for troubleshooting and resolving system issues related to the web-based Travel system. Identify and understand end users’ technical Travel system requirements, provide necessary training and documentation, build and maintain strong relationships with end users, and provide ongoing support.
• Take a broad view of the position and demonstrate initiative in communicating, interacting, and cooperating with engagement teams to ensure that all aspects of a task are addressed.
• Understand various HR/GA policies and workflows related to various systems.
• Resolve issues as a Business Analyst by clarifying users’ needs, determining the cause of the problem, selecting and explaining the best solution, providing appropriate solutions and alternatives, and following up to ensure resolution.
• Provide support and communicate with HQ regarding the implementation, management, and optimization of new and existing processes within the Travel system as needed to support customer requirements. Analyze customer requirements and tailor the use of the system to meet those objectives.
• Create and update solution documents, including operation manuals and training materials for Business Analysis.
• Proactively identify and formulate process improvements based on support issues, with the aim of minimizing recurring issues.
• Monitor and report the status of issues, proactively review and interpret performance against operating standards, and provide information and report results.

1. Qualification

• Bilingual Korean required.
• Bachelor’s degree in Computer Science or a related discipline with an Information Technology or HR/GA focus.
• 4+ years of experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.

• Regards,
• Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

Additional Information

All your information will be kept confidential according to EEO guidelines.