Business Analyst

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Job Summary

• The Business Analyst is responsible for the requirements gathering, evaluation,
• analysis, and recommendation for solutions to meet user and departmental
• technology needs. The core functions include conducting needs assessments,
• identifying requirements, conducting gap analyses, working with developers and
• vendors, and managing projects to implement technology solutions.

• The Business Analyst will be proactive in their approach to document and
• recommend improvements in business processes to ensure users/departments have
• the most up-to-date technological solutions to perform their jobs and serve the
• university community effectively.

• This position provides business analysis, project management, custom solution
• development, support, and overall Information Technology expertise.

Key Responsibilities

• Work with departments and assemble teams of experts to gather and document

requirements.

• Document current and proposed future state business processes, workflows and

use cases.

• Develop gap analysis and prioritized requirements
• Develop test plans aligned with requirements and future state; and coordinate

teams to ensure that processes are tested and validated.

• Ensure quality solutions are delivered that meet requirements and enhance

business capabilities.

• Develop relationships with businesses, collaborating to optimize and enhance

their use of applications and solutions.

• Lead cross-functional business process re-engineering teams to best utilize

applications capabilities.

• Develop project documentation as needed, including Project Scope,

Requirements, Design, Test plans, and Support plans.

• Create detailed project and implementation plans in collaboration with

departmental personnel.

• Working with other IT groups and business teams manage execution of project

plans during all phases – analysis, design, development, and implementation.

• Design, build and configure new custom solutions that meet defined business

requirements.

• Enhance existing solutions as needs are identified and prioritized.
• Test and deploy new and enhanced solutions.
• Define and document operational and maintenance procedures required for

developed solutions.

Knowledge, Skills & Abilities

• Thorough and advanced knowledge of business systems analysis concepts,

principles, practices, and methodologies.

• Ability to learn, analyze, define, enhance, document, and recommend

improvements to business processes and workflows.

• Advanced business analysis skills, including requirements gathering, needs

• assessment, gap analysis, process mapping, and development of current- and
• future-state processes.

• Advanced analytical and research skills to evaluate systems, applications,

• emerging technologies, and alternative solutions to meet business and
• departmental needs.

• Excellent project management skills, including the ability to develop and

• manage project plans, establish priorities and deadlines, coordinate
• resources, monitor progress, and successfully deliver multiple complex
• projects within scope, budget, and timelines.

• Working knowledge of waterfall and agile project management methodologies and

practices.

• Advanced communication, interpersonal, and customer service skills, with the

• ability to establish and maintain effective working relationships with users,
• technical staff, vendors, and stakeholders in a diverse and multicultural
• environment.

• Strong written and verbal communication skills, including the ability to

• document requirements, processes, recommendations, project status, and
• technical information clearly and effectively.

• Ability to coordinate, prioritize, and manage multiple projects, tasks, and

competing priorities simultaneously.

• Ability to work effectively with vendors, participate in user groups, and

support vendor evaluation and management activities.

• Ability to learn and effectively utilize new application software, systems,

tools, and technologies.

• Strong logical and analytical reasoning skills to diagnose and resolve

computer-related and systems issues.

• Ability to apply security policies, models, frameworks, and practices to

ensure appropriate protection of systems and information.

• Strong knowledge of IT service management processes, including ITIL support

operations and Incident, Change, Problem, and Release Management.

Required Qualifications

• Equivalent to a bachelor’s degree in a related field. Additional experience

• which demonstrates acquired and successfully applied knowledge and abilities
• shown above may be substituted for the required education on a year-for-year
• basis. An advanced degree in a related field may be substituted for the
• required experience on a year-for-year basis.

• Four (4) years of relevant experience.

Preferred Qualifications

• Master’s degree in computer science or related field
• Ten years’ experience working on IT projects as business analyst and/or

project manager

• Five years of experience supporting information systems and technology
• Five years’ experience developing new or enhancing applications Experience

with workflow applications

Compensation

Classification: Business Systems Analyst III

CSU Salary Range: $7,284/month - $10,611/month (Step 1 – Step 20)

• San José State University offers employees a comprehensive benefits package
• typically worth 30-35% of your base salary. For more information on programs
• available, please see the Employee Benefits Summary
• [https://www.calstate.edu/csu-system/careers/benefits].

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach

the following documents

• Resume
• Letter of Interest

• All applicants must apply within the specified application period: September 28,
• 2026 through October 11, 2026. This position is open until filled; however,
• applications received after screening has begun will be considered at the
• discretion of the university.

Contact Information

People and Culture

jobs@sjsu.edu [jobs@sjsu.edu]

CSU Vaccination Policy

• The CSU strongly recommends that all individuals who access any in-person
• program or activity (on- or off-campus) operated or controlled by the University
• follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease
• Control and Prevention (CDC) and the California Department of Public Health
• (CDPH) applicable to their age, medical condition, and other relevant
• indications and comply with other safety measures established by each campus.

The system wide policy can be found

• at https://calstate.policystat.com/policy/9779821/latest/
• [https://calstate.policystat.com/policy/9779821/latest/] and questions may be
• sent to jobs@sjsu.edu [jobs@sjsu.edu].

Additional Information

• Satisfactory completion of a background check (including a criminal records
• check) is required for employment. SJSU will issue a contingent offer of
• employment to the selected candidate, which may be rescinded if the background
• check reveals disqualifying information, and/or it is discovered that the
• candidate knowingly withheld or falsified information. Failure to satisfactorily
• complete the background check may affect the continued employment of a current
• CSU employee who was offered the position on a contingent basis.

• The standard background check includes: criminal check, employment and education
• verification. Depending on the position, a motor vehicle and/or credit check may
• be required. All background checks are conducted through the university's third
• party vendor, Accurate Background. Some positions may also require
• fingerprinting. SJSU will pay all costs associated with this procedure. Evidence
• of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B

VISAS)

• All San José State University employees are considered mandated reporters under
• the California Child Abuse and Neglect Reporting Act and are required to comply
• with the requirements set forth in CSU Executive Order 1083 as a condition of
• employment. Incumbent is also required to promptly report any knowledge of a
• possible Title IX related incident to the Title IX Office or report any
• discrimination, harassment, and/or retaliation to the Office of Equal
• Opportunity.

• Education Code 89521 Requirements: Applicants will be required to disclose
• whether they have received a final administrative decision or final judicial
• decision determining that they have committed sexual harassment within the last
• 7 years only after a determination is made that they meet the minimum
• qualifications for the position, and before an offer of employment is extended.
• Applicants who reach the final stages of the application process must also sign
• a release form that authorizes the release of information by the applicant’s
• current and/or former employers to the CSU concerning any substantiated
• allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and

Campus Housing Fire Safety Notification

• Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus
• Crime Statistics Act, the Annual Security Report (ASR) is also now available for
• viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf.
• [https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf.] The ASR
• contains the current security and safety-related policy statements, emergency
• preparedness and evacuation information, crime prevention and Sexual Assault
• prevention information, and information about drug and alcohol prevention
• programming. The ASR also contains statistics of Clery crimes for San José State
• University locations for the three most recent calendar years. A paper copy of
• the ASR is available upon request by contacting the Office of the Clery Director
• by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu
• [clerycompliance@sjsu.edu].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report

(AFSR) is also available for viewing

• at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf
• [https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf]. The
• purpose of this report is to disclose statistics for fires that occurred within
• SJSU on-campus housing facilities for the three most recent calendar years, and
• to distribute fire safety policies and procedures intended to promote safety on
• Campus. A paper copy of the AFSR is available upon request by contacting the
• Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu
• [uhs-frontdesk@sjsu.edu].

• Campus Security Authority - In accordance with the Jeanne Clery Disclosure of
• Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU
• systemwide policy, this position is subject to ongoing review for designation as
• a Campus Security Authority. Individuals that are designated as Campus Security
• Authorities are required to immediately report Clery incidents to the
• institution and complete Clery Act training as determined by the university
• Clery Director.

Equal Employment Statement

• San José State University is an equal opportunity employer. The university
• prohibits discrimination based on age, ancestry, caste, color, disability,
• ethnicity, gender, gender expression, gender identity, genetic information,
• marital status, medical condition, military status, nationality, race, religion,
• religious creed, sex, sexual orientation, sex stereotype, and veteran status.
• This policy applies to all San José State University students, faculty, and
• staff, as well as university programs and activities. Title IX of the Education
• Amendments of 1972, and certain other federal and state laws, prohibit
• discrimination on the basis of sex in all education programs and activities
• operated by the university (both on and off campus). Reasonable accommodation is
• made for applicants with disabilities who self-disclose. San José State
• University employees are considered mandated reporters under the California
• Child Abuse and Neglect Reporting Act and are required to comply with the
• requirements set forth in CSU Executive Order 1083 as a condition of employment.