Digital Incentives Customer Success Manager

Neptune Retail Solutions is the unparalleled leader in omnichannel retail marketing across the U.S. and Canada. Neptune's In-Store Media network is unmatched across 60,000 locations and 140 banners, including Albertsons, CVS, Dollar General, Family Dollar, HEB, Kroger, Loblaw, Metro, Publix, Sobeys, Southeastern Grocers, Meijer, HyVee, Total Wine & More and Wakefern. Linked to its market-leading Digital Incentives Network at many of the same retailers plus BJ's and Target, along with Neptune's exclusive ability to combine in-store and Digital OOH content into a single platform with unparalleled precision, scale and proven results, the Company is "one of one," uniquely positioned to seamlessly drive traffic, conversion and profitable revenue growth for retailers and advertisers. For more information, visit www.neptuneretailsolutions.com.

The Position

The Digital Incentives Account Manager supports digital incentives programs for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of campaigns on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity. This is a remote position.

Key Responsibilities of the position

Advocate and voice of our customers; utilize subject matter experts to deliver thought leadership, insights, product recommendations and new technology.

Provide digital incentives operational and compliance driven consultative best practices and recommendations to Clients, Sales, and Operations teams to shape creative and targeting to meet KPIs and program goals.

Manage multiple digital incentive campaign launches, including developing, maintaining, and communicating campaign pipeline, timelines, and tasks.

Creating and managing digital incentive campaign contracts in partnership with Sales and Finance, and managing the enforcement of Neptune rules and fees.

Project manage and lead digital incentives executional relationships with assigned Sales team, Client(s) and Agencies.

Assist client with promotion onboarding, technical execution, program implementation, and first-tier technical troubleshooting.

Ensure and maintain overall campaign quality.

Accountable for tracking live campaigns, provide optimization and best practices to customers to meet KPIs.

• Ownership of basic end of campaign reporting and deliverables.
• Provide Finance and Client support for basic invoicing questions.
• Ability to evaluate processes and continually seek improvement ideas.
• Assist with special projects as assigned by leadership.

What you’ll bring to the team

Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).

Minimum of 3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Account Management/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives.

• Proven ability to manage complex projects to successful conclusion.
• Exhibit exceptional client service and collaboration skills.
• Able to work with data and provide actionable campaign insights.

Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and clients.

• Ability to adapt and change with the needs of the business mindfully and tactically.
• Proven ability to establish and maintain strong Client partnerships.

Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand.

Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.

Proven ability to mitigate problems through first-tier troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations.

Must have technical proficiency with Microsoft Office and reporting tools. Experience with tools such as Salesforce, JIRA, etc. are a plus.

Experience working with Adult Beverage brands (either directly or at an agency), is a big plus

Applicants must be able to work for any U.S. employer and not require sponsorship either now or in the future.

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• Neptune Retail Solutions is an Equal Opportunity Employer