Customer Success Manager (Commercial)

Customer Success Manager (Commercial Market)

Workshop is looking for a Customer Success Manager (CSM) to support our Commercial customer segment: growing organizations that fall between our SMB and Mid-Market segments. These customers benefit from a mix of scalable resources and proactive, personalized support, with CSMs stepping in 1:1 at key moments based on customer needs, adoption, and risk.

In this role, you’ll proactively identify and mitigate risk, drive meaningful product adoption, and ensure customers get exceptional value from Workshop through education, strategic guidance, and expanded use cases.

You’ll work closely with Product, Support, and Account Management to help customers successfully use Workshop, identify opportunities to deepen adoption, and reduce friction across the customer experience. You’ll manage a defined portfolio of Commercial customers through a mix of scalable engagement and targeted 1:1 support.

As a Commercial Customer Success Manager, you will

Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value

Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk

Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities

Identify and promote new and expanded use cases that increase customer value

Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage

Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk

Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners

Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

To be successful in this position, you will need:

1+ years of experience in Customer Success or Account Management; SaaS experience preferred

Strong product aptitude and the ability to translate features into practical, real-world use cases

Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach

• A proactive, positive, and solutions-oriented mindset
• High attention to detail and strong organizational skills
• Clear written and verbal communication skills across internal and external audiences

Benefits

• Healthcare
• Stock options
• Unlimited vacation

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.