Customer Success Manager

Remote Opportunity - Canada, US

We're always looking for exceptional people. If you're passionate about what you do and want to be part of a pioneering team building purpose-built software for industrial equipment and commercial field service industry, we want to hear from you!

RUX Software is a fast-growing Microsoft Business Central ISV serving 500+ clients globally across equipment rental, construction, scaffolding, trenching/shoring, oilfield services, medical equipment, and related verticals. We're engineered to fit the industries we serve, and we hire people the same way.

Overview

Leads the design, development, testing, release, and support of complex Business Central and cross-platform mobile solutions. Serves as a technical leader by making sound design decisions, mentoring developers, resolving difficult technical problems, and improving engineering quality and delivery practices.

Responsibilities

• Customer Value Realization.
• Ensure customers achieve defined success outcomes.
• Drive product adoption and usage growth.
• Monitor health scores and risk indicators.
• Proactively identify gaps in value realization.
• Retention Management.
• Own renewal readiness and forecasting.
• Mitigate churn risks early.
• Conduct business reviews (QBRs / EBRs).
• Develop documented success plans.
• Expansion & Growth.
• Identify expansion opportunities (seats, modules, usage).
• Partner with Sales on upsell execution.
• Position additional value use cases.

Qualifications

Relevant experience and demonstrated capability appropriate to the scope and level of the role.

Strong communication, collaboration, judgment, and accountability for results.

Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable.

Equal Opportunity Employer

RUX Software is an equal opportunity employer. We welcome candidates of all backgrounds and are committed to a workplace where employees are treated with dignity and respect.