Executive Assistant II, Amazon Connect Customer

• This Executive Assistant will be responsible for handling confidential
• information and maintaining professionalism in dealing with senior executives.
• Role responsibilities include managing multiple complex calendars, planning and
• organizing events of all sizes, and coordinating domestic and international
• travel. This candidate will help build a positive team environment and establish
• working relationships inside and outside of the group.

• The ideal candidate is proficient with AI tools and excited to creatively
• leverage AI-powered solutions to streamline workflows, boost productivity, and
• continuously raise the bar on how we work. We're looking for someone who is a
• true team player: creative, detail-oriented, proactive, and energized by the
• pace of a fast-growing AWS business.

Key job responsibilities

Manage complex calendars for two Directors, balancing competing priorities with

sound judgment

Coordinate domestic and international travel arrangements, including detailed

itineraries and expense reconciliation

Plan and execute team events, offsites, and morale activities of all sizes

Handle confidential information with the highest level of discretion

Draft, edit, and manage correspondence and communications on behalf of

leadership

Build and maintain strong working relationships across the organization, with

stakeholders ranging from engineers to senior leaders

Anticipate the needs of your leaders and the broader organization; identify

issues and resolve them without being prompted

Optimize cross-team procedures, processes, and best practices that improve how

the team operates

• Manage projects that impact the organization (including space planning,
• headcount tracking, onboarding coordination, and team operations)

Mentor and support fellow EAs; contribute to a positive, collaborative EA

community

Track key operational cadences (e.g., WBRs, QBRs, planning cycles) and ensure

leaders are prepared

Partner with other EAs to provide seamless backup coverage and support

About the team

• Amazon Connect Customer is a purpose-built agentic AI solution that is
• reinventing customer experience. Amazon Connect has been named a Leader in the
• Gartner Magic Quadrant for Contact Center as a Service, and we are just getting
• started. We are a team that works hard, has fun, and makes history, and are
• searching for an Executive Assistant who shares that energy. Partnering closely
• with HR, finance, and program management stakeholders to support organizational
• initiatives and leadership priorities, you'll join a highly collaborative team
• of EAs who support one another and enjoy keeping our organization running
• smoothly. Basic Qualifications: - 5+ years of senior level leadership support,

or 3+ years of Amazon experience

• Experience with Microsoft Office products and applications
• Experience with executive level calendar management
• Experience with domestic or international travel coordination
• Experience handling administrative details independently, while exercising

good judgment in keeping team members adequately informed

• High school or equivalent diploma
• Bachelor's degree
• Experience managing multiple projects and priorities across teams in a

fast-paced, deadline-driven environment Preferred Qualifications: - Experience

leading process improvements

• Experience in a fast-paced, high-tech company
• Demonstrated ability to work independently, take initiative, and handle

ambiguity

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually