Human Resources Generalist

• At Calgary Sports and Entertainment Corporation, we deliver excitement. Our
• mission is to be the heartbeat of our community by creating connections,
• building champions, and winning, together. If you’d like to join a team that’s
• people-first, diverse, innovative, and energized about delivering extraordinary
• fan experiences to our guests, then we’d love to sign you to a player's
• contract! Join our team during an exciting period of transformation as we
• celebrate the Saddledome's final season and help shape the future of fan
• experiences at Scotia Place.

THE POSITION

• The Human Resources Generalist provides HR support across multiple business
• units, with a primary focus on CSEC’s Food & Beverage operations. Working
• closely with the Human Resources Business Partner, this role supports the full
• employee lifecycle, including high-volume recruitment, onboarding, employee
• relations, performance management, training and offboarding.

• The ideal candidate brings HR experience from a fast-paced, high-volume
• environment such as hospitality, food & beverage, entertainment, retail or a
• similar industry, with experience supporting large hourly and part-time
• workforces considered a strong asset. This role requires a hands-on, responsive
• HR professional who can build strong relationships with leaders, manage
• competing priorities and provide practical HR support in an event-driven
• environment.

KEY ACCOUNTABILITIES

• Recruitment & Workforce Planning
• Lead full-cycle recruitment, including developing job postings, reviewing

• applications, conducting pre-screens and interviews, coordinating hiring
• decisions and supporting offer negotiations.

• Partner with Food & Beverage leaders to understand workforce plans,

• staffing requirements and approved budgets and develop recruitment
• strategies to attract and retain qualified talent.

• Build strong relationships with Food & Beverage leadership to understand

operational needs, hiring practices and anticipated staffing requirements.

• Provide guidance and support to hiring managers throughout the recruitment

and selection process to promote timely and consistent hiring practices.

• Draft employment letters for new hires, promotions, transfers and other

internal employee movements.

• Coordinate and support internal and external hiring fairs, including

• establishing participation requirements and engaging Food & Beverage
• leaders in recruitment activities.

• Identify opportunities to strengthen recruitment processes, candidate

experience and hiring efficiency.

• Develop and maintain recruitment metrics and analytics, including

• vacancies, applicant activity, time-to-fill, hiring activity and other
• relevant workforce trends.

Onboarding & Employee Lifecycle

• Partner with managers to support effective onboarding of new employees.
• Support employee changes and movement throughout the employee lifecycle,

including new hires, transfers, promotions and other employment changes.

• Support employee setup and changes within UKG, including applicable

benefits, allowances and employment information.

• Partner with the HR administration team to support employee benefit and

RRSP enrolments and changes.

• Respond to day-to-day employee and manager HR inquiries and provide

guidance on HR processes, programs and policies.

• Support accurate and timely maintenance of employee information and HR

documentation.

Employee Relations & Manager Support

• Provide day-to-day HR guidance and support to managers, escalating complex

• or higher-risk employee relations matters to the HR Business Partner as
• appropriate.

• Support the HR Business Partner with employee relations matters, including

• employee meetings, workplace investigations, performance concerns and
• disciplinary processes.

• Gather information and documentation related to employee concerns and

assist with investigation preparation and follow-up.

• Draft disciplinary and performance-management documentation for Food &

Beverage managers in consultation with the HR Business Partner.

• Coach managers on the consistent application of HR policies, procedures and

employment practices.

• Identify recurring employee or operational issues and bring trends forward

to the HR Business Partner for review.

Terminations & Offboarding

• Support the HR Business Partner and managers throughout the termination and

offboarding process.

• Prepare termination documentation, including pay-in-lieu calculations,

termination letters and related documentation.

• Participate in termination meetings as required.
• Coordinate required follow-up with Payroll, Benefits, IT and other internal

stakeholders to support timely employee offboarding.

Training & Development

• Assist with the delivery of manager training on recruitment, employee

relations, performance management and other HR processes.

• Support in-person Health & Safety training and other employee training

initiatives as required.

• Identify opportunities to strengthen manager capability and improve

consistency in HR practices across the Food & Beverage business unit.

HR Operations & Partnership

• Act as a visible and accessible HR resource for Food & Beverage employees

and leaders.

• Develop a strong understanding of Food & Beverage operations and

• proactively identify opportunities where HR can support business and
• workforce needs.

• Support HR reporting, analytics and workforce data requirements.
• Maintain confidentiality and appropriately handle sensitive employee and

business information.

• Actively participate in CSEC safety programs and comply with established

safety policies and procedures.

• Support broader HR initiatives and projects as required.
• Perform other duties as assigned.

THE INDIVIDUAL

• The ideal individual will have the following background:
• 2-3 years of working experience in a Human Resources Generalist or

Coordinator capacity in a fast paced environment.

• Experience working within Food and Beverage considered an asset.
• Strong conflict resolution skills.
• Collaborative with HR colleagues and the business, with the ability to be

resourceful and autonomous.

• Demonstrated ability to practice and show empathy, while building strong

working relationships within the HR team and business.

• Demonstrated sound judgement and decision making skills with strong

• organizational skills, with ability to know when to escalate for resolution
• support.

• Excellent communication skills, both written and verbal.
• Excellent organizational skills with the ability to work in a fast-paced

environment.

• Eagerness and willingness to learn all areas associated with the F&B business

unit.

• Must have strong attention to detail and accuracy to be successful in this

role.

• Understanding and knowledge with computer programs is considered an

asset(i.e. HR Systems, Microsoft Suite, etc).

• Must be able to handle highly sensitive and confidential information

pertaining to employees

This position will remain open until a suitable candidate is found.

• CSEC is an equal opportunity employer. We do not discriminate based on age,
• ethnicity, gender, nationality, religious belief, or sexual orientation.