Implementation Consultant Level I

POSITION SUMMARY

The Implementation Consultant I plays a critical role on the Implementation team, focusing primarily on managing and executing add-on installations for our existing client base. This individual will work directly with current customers to assess their needs, configure solutions, and ensure a smooth rollout of additional features or modules. While the primary focus is on current client expansions, the role may also involve leading full implementations for new clients as needed.

This is a hands-on, client-facing role that requires strong project management skills, technical aptitude, and a commitment to customer success. The ideal candidate is detail-oriented, self-motivated, and capable of managing multiple priorities in a dynamic environment.

ESSENTIAL FUNCTIONS

Own delivery of implementations for existing and new clients, serving as Project Manager and subject matter expert of products​, workflows, and configuration

Understand client needs and configure solutions aligned to their goals

Manage project timelines, risks, dependencies, and deliverables including holding other project team members accountable​

Lead client meetings, provide status updates, and provide executive-level communications as needed​

Support Senior Implementation Consultants and IC IIs on complex or cross functional initiatives​

Project management and risk mitigation​​

• Travel to client sites as needed for go live support
• POSITION QUALIFICATIONS

Competencies

• Ability to manage multiple projects simultaneously in a fast-paced environment​
• Self-starter mentality
• Execution focused delivery and accountability driver
• Comfort working independently while collaborating cross functionally​

Exposure to healthcare organizations and workflows​

Experience supporting or leading software implementations, preferably in a client-facing environment

Travel to client sites as needed

SKILLS & ABILITIES

Education

Bachelor’s degree or equivalent professional experience (preferred)​

Experience

2+ years of experience supporting or leading project coordination, implementation, or client-facing delivery work in a fast-paced environment

Healthcare experience required

Skills

• Software implementation methodologies​
• Project management fundamentals​
• Process analysis and solution configuration​
• Strong client communication and presentation skills​
• Customer oriented, problem-solving mindset​
• Excellent time management and organizational skills​

Resourcefulness and initiative​

• Ability to adapt and remain flexible in changing environments
• Excel, Word, PowerPoint, Salesforce