Payroll Implementation Consultant

ADP is hiring a Payroll Implt Consultant.

• Are you looking to grow your career in an agile, dynamic environment with

plenty of opportunities to progress?

• Are you a continuous learner who embraces ongoing training, development, and

mentorship opportunities?

• Are you looking to be yourself in a culture that values equity, inclusion,

and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Payroll Implt Consultant., you will carry the ADP relationship forward

after a sale and enable the first interaction

• between mid-sized business clients and ADP's industry-leading payroll and HR
• solutions. You will build relationships with clients and
• seamlessly implement ADP's technologies to ensure your clients achieve long-term
• success. Once ADP services are delivered, your efforts will have a
• direct impact on the day-to-day lives of your
• clients' employees – from paychecks to health benefits and beyond.

• You will spend your day ensuring your clients are comfortable
• using ADP's products and services. Every day, you will partner with clients to
• learn and understand their business needs; analyze existing systems, interface
• requirements, and business processes; and guide and drive clients towards the
• best solution for their unique business needs. Still, every day will be
• different because the new clients you meet span geographies and industries,
• requiring different solutions to satisfy their specific needs. That will keep
• things interesting, and our top-ranked training will help set you up for
• success!

• To thrive in this role, you must be comfortable working in a metrics-driven
• environment. You are eager to learn and adapt well to change. You have a way
• with clients that builds rapport, establishes trust, and shines with
• professionalism. Over the phone and in writing, your communication style is
• clear and easy for our clients to understand and take action on. As a result,
• your client satisfaction scores make you proud. Pace should not scare you. We
• also have a healthy dose of fun. Not only can you find a career here, but
• friendships that last in a company that values inclusion.

To learn more about Implementation at ADP, watch

• here:   https://adp.careers/Client_Services_Videos
• [https://adp.careers/Client_Services_Videos]

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day

• Onboard Clients.You'll create exceptional onboarding experiences for each

• product or service implementation. You'll help clients develop the skills and
• confidence to use our products with ease through your expertise and
• relationship-building.

• Implement ADP Technologies. To deliver a comprehensive ADP solution, you will

• consult with clients and analyze existing systems, interface requirements,
• and business processes. You will incorporate new processes, tools, and
• approaches when recommending and implementing the ADP solution.

• Partner Internally. You will collaborate with ADP associates in sales and

• customer service and exchange routine information with members of the client
• project team, including priorities, timeliness, and issues as they arise.

• Multi-Task & Communicate. You will work on multiple time-sensitive projects

• and follow-up items at the same time. You will share essential
• information with clients and the teams you work with at ADP.

• You adhere to a daily schedule and organize yourself to deal with a high

• volume of inbound calls. Daily phone time may increase during
• peak seasons, like at the close of the calendar year.

TO SUCCEED IN THIS ROLE: Required Qualifications

• High School Diploma
• 1 to 3 years of experience working in a client service/customer service

environment or systems integration environment

• Basic project management skills
• You can work overtime hours during peak seasons

• A college degree is great but not required. What's more important is having the
• skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military experience where skills including teamwork, adaptability,

• organization, and follow-through will help you build team and client
• relationships, identify solutions, and achieve success.

Qualifications

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the

following

• Fundamental Payroll Certification (FPC) preferred but not required.
• Workforce Now experience/knowledge highly preferred.
• Implementation experience highly preferred.
• Payroll knowledge including payroll skills for processing Client payrolls.
• Accuracy and dependability important since errors or omissions can directly

• impact Client associate paychecks, and errors in reporting can also lead to
• penalty and interest payments for ADP.

• Basic knowledge of payroll tax principles and wage and hour laws.
• Strong verbal and written communication skills.
• Ability to analyze and resolve problems through effective customer interface

and communication.

• Able to work under time constraints to ensure that deadlines are met.
• Excellent Professional Customer Service Skills.
• Strong Organizational Skills.
• Strong Process and documentation skills.
• Strong Research Skills.
• Proficient in MS Office applications, especially Word and Excel Proficiency

in using PC.